Salary: £27,642, rising to £29,407 after 9-month probation
Location: Onsite in Blackburn (BB1 1FB)
Hours: Mon-Fri 9am-5pm
Change Lives Every Day with Fedcap UK
Are you passionate about helping people thrive through work? Join Fedcap, a mission and values-driven not-for-profit supporting people back into the workplace and on the path to a rewarding career. As part of the DWP Restart Scheme, you’ll deliver tailored, one-to-one support to help long-term unemployed individuals overcome barriers and find sustainable work.
We’re looking for a people-focused, target-driven individual with emotional intelligence and the ability to adapt to, and influence, a wide range of customers. In this role, you'll wear many hats supporting, encouraging, signposting, advising, coaching, and inspiring individuals, while building trust and challenging mindsets.
What You’ll Do:
- Work towards clear targets and KPIs (including quality & compliance SLAs) – with plenty of support along the way
- Manage a caseload of customers, with face-to-face appointments throughout the day, creating SMART action plans and providing job-searching support
- Help build confidence, develop skills and change mindsets
Collaborate with external services to tackle complex challenges and help overcome barriers
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What You’ll Bring:
- A background in target-driven roles and/or experience delivering services to meet contractual and quality standards
- Ability to build rapport, understand, and empower individuals from diverse backgrounds, including those who are vulnerable with complex needs.
- Experience of working in customer-facing roles in a fast-paced environment
- Strong organisational and time-management skills, with the ability to meet deadlines and maintain accurate customer records.
- Resilience and a growth mindset, and a real passion for making a difference.
Here’s what makes Fedcap a rewarding career…
At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:
Join us and be part of something bigger. At Fedcap, work changes lives.
Equity, Diversity & Inclusion
Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a Disability Confident Leader , we actively welcome applications from disabled people and will support reasonable adjustments where needed.
We are also proud to support the Armed Forces Covenant , encouraging applications from veterans, reservists, and military families.
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