We currently have a fantastic opportunity within our European Customer Service department for an experienced Customer Service Executive.
This is not the typical call centre environment and the ideal candidate will have to be fluent in spoken and written Italian, Spanish and English coupled with the ability to provide outstanding customer service.
The key responsibilities include:
- Ensuring orders are processed accurately within the agreed service levels.
- Dealing directly with clients either by Phone & Email (B2B, Export)
- Responding promptly to customer enquiries (price, delivery, stock availability etc)
- Liaison with internal departments (Purchasing, Marketing, Warehouse, Credit Control etc)
- Communication with external department (couriers etc)
- After sales care
- Supporting VIP accounts and so forth
The perfect applicant will be able to demonstrate a positive attitude combined with excellent interpersonal skills and a friendly, professional and natural telephone manner.
If you are passionate about creating a great customer experience and going the extra mile, we would love to hear from you.
This role offers hybrid working once the training period has been completed.
Please apply in writing including a CV and accompanying letter stating both current and expected salaries to [email protected]
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- Private medical insurance
- Sick pay
- Store discount
- Work from home
Language:
- Italian (required)
- Spanish (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London W10 6QT
