Overview
We are seeking a dedicated Customer Service Representative to join our busy same day team. This role involves engaging with clients, providing exceptional support, and ensuring customer satisfaction across various channels. The ideal candidate will possess strong communication skills and a keen understanding of the customers needs.This position offers an excellent opportunity to develop your career within a dynamic organisation committed to delivering outstanding service.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email.
- Assist clients with, product information, and resolving issues efficiently.
- Must have a great telephone manner and Microsoft proficient .
- Collaborate with internal teams to ensure customer needs are met effectively.
- Follow organisational procedures to ensure compliance with industry regulations and standards.
Experience
- Proven experience in a customer service role.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally.
- Ability to handle multiple enquiries simultaneously whilst maintaining attention to detail.
- Previous experience in analysing customer interactions to enhance service delivery is advantageous. This position is ideal for individuals who are organised, proactive, and passionate about delivering exceptional customer experiences.
Pay: From £26,000.00 per year
Benefits:
- Company pension
- Free parking
Work Location: In person
