Working Hours
40 hours per week
Preston Sites (Channel Way & The Strand)
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Monday to Thursday: 08:00 - 16:30
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Friday: 08:00 - 14:00
Manchester
Rotating Shift Pattern
Week 1
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Monday to Thursday: 07:00 - 16:00
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Friday: 07:00 - 13:30
Week 2
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Monday to Thursday: 10:00 - 19:00
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Friday: 07:30 - 14:00
Shift patterns are subject to business requirements.
Security Requirements
Due to the nature of our client sites:
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Applicants must be a UK national.
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Applicants must hold a valid UK passport.
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Successful candidates must be able to obtain and maintain Security Check (SC) Clearance.
Key Responsibilities
Front of House & Customer Service
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Deliver a professional meet-and-greet service for visitors, customers, and colleagues.
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Manage visitor registration and booking processes.
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Conduct site inductions for visitors and contractors.
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Provide guidance to visitors on building facilities and services.
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Act as the primary point of contact for enquiries relating to desks, meeting rooms, and workplace services.
Workplace & Booking Management
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Manage desk and meeting room bookings.
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Monitor availability and resolve booking conflicts.
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Respond to booking enquiries and shared mailbox requests.
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Send booking confirmations and attendee communications.
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Monitor and manage booking no-shows.
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Coordinate hospitality requirements and room setups.
Facilities & Workplace Support
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Conduct regular inspections of offices, meeting rooms, desks, printers, and communal areas.
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Maintain workplace standards, signage, and presentation throughout the building..
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Support kitchen and refreshment areas, including coffee machine maintenance and dishwasher management.
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Organise incoming deliveries and post collections.
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Reconfigure furniture and meeting spaces to support operational requirements.
Technology & Administration
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Assist with meeting room AV setup and basic troubleshooting.
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Escalate IT issues to the appropriate support teams.
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Complete administrative tasks including scanning, document management, and record maintenance.
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Maintain accurate workplace and visitor documentation.
Safety, Security & Compliance
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Report and escalate maintenance, security, AV, and IT issues.
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Support security audits and workplace compliance activities.
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Issue visitor and contractor passes in line with site procedures.
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Escort visitors when required.
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Complete end-of-day handover processes with Security teams.
About You
The successful candidate will have:
Essential Skills & Experience
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Excellent customer service and interpersonal skills.
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Strong communication skills, both written and verbal.
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Good organisational and time management abilities.
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Ability to prioritise tasks and manage multiple responsibilities.
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Strong IT skills and confidence using Microsoft Office applications.
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Ability to work independently and as part of a team.
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A flexible and proactive approach to work.
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Professional, well-presented, and approachable manner.
Desirable Skills & Experience
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Previous experience within a Front of House, Reception, Hospitality, Customer Service, or Workplace Services environment.
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Experience using desk or room booking systems.
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Knowledge of Microsoft Teams
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Understanding of workplace health and safety practices.
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Experience in administrative support functions.
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SIA Licence (although training and funding can be provided).
Benefits
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Full Front of House uniform provided
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SIA Licence funded (if not currently held)
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Comprehensive training programme
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First Aid and Fire Marshal training
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Cycle to Work scheme
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Access to thousands of retail, supermarket, travel and entertainment discounts
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Apprenticeship opportunities
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Career progression within Mitie
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Mitie Reward Scheme
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Virtual GP service
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Share incentive scheme
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Private medical options
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Free onsite parking at Preston locations
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Complimentary tea and coffee
