Job Overview
We are seeking a Customer Services Executive to join our vibrant team.
In this role, you will be the frontline voice for our on line business, delivering exceptional service experiences to our customers. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction.
This position offers an exciting opportunity to develop your career in a fast-paced environment where your contributions truly make a difference.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, and live chat channels, ensuring clear and positive communication.
- Collaborate with cross-functional internal teams such as technical support , warehouse & marketing teams to resolve customer issues
- Maintain notes of customer interactions, resolutions, and follow-up actions to ensure seamless service continuity.
- Dealing with carriers and their agents
Must Have
- Proven experience in customer service roles preferably in an online envvironment
- Strong communication skills with the ability to convey information clearly and empathetically across diverse audiences.
- Proficiency in using CRM systems
- Excellent communication skills to interpret customer information, identify issues, and recommend solutions proactively.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Problem-solving capabilities with a focus on delivering positive outcomes for customers.
- A proactive attitude with a passion for helping others and developing excellent customer relationships.
Join us as a Customer Services Executive and become an integral part of a small friendly Team in a busy customer services environment.
Pay: £28,500.00-£30,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
