An exciting full-time, employed position has arisen to join our innovative, forward-thinking therapeutic service in our Cuckfield Clinic.
ABOUT THE SERVICE
Beacon House is a dynamic and thriving multidisciplinary service specialising in therapeutic services for children, young people, families and adults in West Sussex and surrounding areas. We combine psychotherapy, psychology and occupational therapy to provide a range of creative, innovative and carefully formulated assessment and intervention packages, with a special focus on repairing the effects of early trauma.
Our team of 40 specialist therapists is supported by 9 administrators, who together provide therapeutic services to 500 clients. The service is driven by a management team of 7 inspirational, creative and highly motivated leaders who whole heartedly invest in the vision of Beacon House.
The service is registered with Ofsted as an Adoption Support Agency, and we are continually striving to excel in all areas of Ofsted compliance for the benefit of the children, families and adults we support.
THE ROLE - SUMMARY
- Warmly welcoming all visitors, ensuring they feel safe and relaxed whilst maintaining discretion and confidentiality at all times.
- Managing a daily log of all visitors and maintaining the security of the building by being vigilant at all times; ensuring therapists are notified when their clients arrive.
- Answering, screening and re-directing incoming telephone calls and monitoring voicemail messages.
- Managing the general upkeep of communal areas and the waiting room, including cleaning, organising, replenishing and maintaining these spaces.
- Overall responsibility for ‘opening up’ and ‘closing down’ therapy rooms and shared spaces.
- Undertaking administrative duties including proofing and formatting reports and letters; making and cancelling therapists’ appointments; uploading and updating case files onto the Beacon House database, requesting and uploading consent forms to our database, supporting the room booking planning and system for the clinic and performing monthly GDPR checks on clinical records.
- Providing administrative support to the Office Manager and Leadership Team as required.
- Undertaking office support tasks such as scanning, photocopying and organising files; distributing deliveries and ordering supplies.
- Supporting the Operations Manager and Office Manager with Health & Safety and building related tasks.
EXPERIENCE
Essential:
- Have at least 2 years’ administrative experience in an organisation which supports vulnerable individuals.
- Have excellent written and verbal communication.
- Be able to provide at least two satisfactory references covering the last 5 years.
- Demonstrable experience of working in fast-paced or multi-tasking environments.
- Demonstrable experience of handling confidential information professionally and sensitively.
Desirable:
- Experience of working in child/adult statutory or clinical settings.
Qualifications
- Qualification(s) in Administration / Business Studies or related office role, or relevant workplace experience.
- GCSEs/A-Levels particularly in English and Maths.
THE SUCCESSFUL APPLICANT WILL NEED THE FOLLOWING VALUES AND QUALITIES:
- Courage, spirit, tenacity, flexibility and energy.
- A commitment and passion for working within an administrative team, and as part of a wider multi-disciplinary team.
- An aspiration and drive to always offer a high quality and respectful service to our clients.
- The personal resilience to work well within a fast paced and high demand role.
- The personal resilience to work with clients who express high levels of distress and anxiety.
- A commitment to safeguarding individuals of all ages.
- A commitment to inclusion, equality and the embracing of diversity; ensuring that communications, interactions, and processes take into account accessibility and inclusion.
- Advanced IT literacy; excellent presentation, communication and data handling skills.
BENEFITS
- Starting salary of £26,000, dependant on qualifications and experience.
- This is a permanent, full-time position, working 8.30am - 5.30pm Monday to Friday.
- 25 days holiday (plus 8 bank holidays) per year.
- The opportunity to be part of a nurturing, innovative, motivated and energetic team.
- Comprehensive management and support from the Office Manager, including regular line management meetings.
- A comfortable, well equipped office.
Visit our website or Facebook page to view our full advert including GDPR, Equality and Inclusion and Safeguarding information.
For all informal enquiries, or to request an application form, please contact our Operations Manager, Sarah Brown, on: [email protected] or call us on 01444 413 939.
Deadline for applications: Friday 24th July 2026
Shortlisting: W/c Monday 27th July 2026 with interviews scheduled thereafter
Interviews: Wednesday 29th July 2026
We look forward to hearing from you!
Pay: From £26,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
