Salary: £30k - 34k per year + package
Reference: 1791
Resident Liaison Officer (RLO) - Internal & External Works
Location: Lewisham
Salary: Up to £34,000 + Package
Contract: Permanent
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham.
This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption.
Key Responsibilities
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Act as the main point of contact for residents throughout the programme of works.
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Communicate project information, work schedules, and access requirements to residents.
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Arrange appointments, conduct resident visits, and hold pre-start meetings.
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Manage resident expectations and resolve any queries or complaints professionally.
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Liaise closely with site managers, supervisors, client representatives, and subcontractors.
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Support vulnerable residents and ensure appropriate measures are in place throughout the works.
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Maintain accurate records of resident communications, appointments, and project updates.
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Attend site and client meetings, providing feedback on resident concerns and customer satisfaction.
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Promote a high standard of customer care and help ensure projects are delivered on time.
Skills & Experience
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Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
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Experience working on internal and/or external planned maintenance projects within the social housing sector.
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Excellent communication and interpersonal skills.
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Strong organisational skills with the ability to manage multiple priorities.
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Good IT skills, including Microsoft Office and internal management systems.
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Full UK driving licence.
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A proactive, customer-focused approach.
If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
INDTJ
