Overview
We're a B2B sales agency, we're growing fast, and the team is brilliant. The bottleneck is everything that sits around them.
Here's a real Tuesday: the invoices haven't gone out, the leaderboard needs updating & someone's headset won't pair and it eats twenty minutes of a sales day. All of it matters & every single piece of it currently lands on the Founder, which means it competes with winning clients and hiring people - and usually loses.
This role is the glue. You'd hold the day-to-day together so the rest of us can get on with selling. Not just working through a set task list - you'd be owning it, spotting the things nobody's thought of yet, and building a system around it so the same problem doesn't come back next week.
If you read that and thought "I'd love to get my hands on that" - keep reading!
Responsibilities
1. Keeping the business moving
The operational rhythm. Daily leaderboard up, weekly client reports out, invoices raised, commission tracked, money chased. The stuff that has to happen every week without fail - and currently doesn't, because it's competing with client calls.
2. Protecting the Founder's time
The to-do list. Taking Hannah's to-do lists and turning it into something ordered and prioritised. Working out what's actually urgent, chasing the things that keep getting pushed, and flagging when the week's overcommitted.
Filtering. Deciding what genuinely needs the founder and what doesn't - and helping to handle what doesn't
First port of call. When the team need something, they come to you rather than to Hannah.
3. Finding solutions
Sorting the friction. Kit that won't connect, a supplier who's messed up, a booking gone wrong, a new starter who needs setting up.
Making it better. The fix is half the job. Working out why it broke and making sure it doesn't again is the other half.
What we're looking for
- Someone who fixes things. A process that's not working, a supplier who's messed up, a booking gone wrong - you'd rather sort it than pass it on.
- Properly organised. You can hold a dozen things at once without dropping any, and people don't need to chase you.
- Experience in this kind of role. Office admin, office management, EA, coordinator - whatever it was called. You know how this work feels and you enjoy it.
- Someone who gives a sh*t. It's our number one value and we mean it. Caring that something's done right, not just finished.
- Comfortable saying no. Part of the job is telling Hannah "that can wait until Monday."
Nice to have, but not essential:
- Small business or startup experience
- Comfortable with tech beyond the basics - not IT support - but understands how to fix things.
- Exposure to HubSpot, Slack, Google Workspace, Canva or Xero
- Confident with using AI to support the role - not replace it.
- Some invoicing or bookkeeping exposure
What else is included:
- 25 days holiday plus bank holidays, pro-rata for a three-day week
- Christmas shutdown, 27th to 2nd - on top of your allowance, not out of it
- Your birthday off
- Learning budget - books, courses, conferences
- AI and tools budget
- Real progression as we grow
- Company pension
- Free parking at the office
How to apply
Send us your CV along with short answers to these three questions.
- What does a well-run office look like to you?
- How do you keep track of everything you're responsible for?
- Why part-time, and why this one?
The answers matter more than the CV, so do have a go at them.
What happens next: a 15-minute video call to say hello, then a face-to-face interview in the office with Hannah.
If we think you're a good fit we'll invite you to a paid half-day working alongside the team so you can see the place properly and we can both work out whether we're a good fit for each other.
Pay: £18.00-£22.00 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- Referral programme
Work Location: In person
