Overview
We are seeking a highly organised and detail-oriented Aftersales Administrator to join our team. This role involves managing customer service processes, supporting sales administration, and ensuring smooth communication between clients and internal departments. The successful candidate will possess excellent computer literacy, strong organisational skills, and the ability to handle multiple tasks efficiently in a fast-paced environment. This paid position offers an excellent opportunity to develop your administrative and customer service skills within a dynamic organisation.
Duties
- Manage and update customer records,ensuring accuracy and confidentiality
- Co ordinating with the workshop to ensure tasks are completed efficiently
- Support sales administration activities, including processing orders and invoicing
- Respond to customer enquiries promptly via email, phone, or other communication channels
- Coordinate with internal teams to ensure timely delivery of aftersales services
- Maintain organised filing systems both digitally and physically
- Assist in scheduling appointments and follow-up communications with clients
- Ensure all administrative tasks are completed efficiently, adhering to organisational standards
- Support IT-related tasks as required, including troubleshooting basic software issues
Skills
- Strong administrative experience with excellent organisational skills
- Effective communication skills in English, both written and verbal
- Good computer literacy and IT skills to navigate various software platforms
- Ability to manage time effectively and prioritise tasks accordingly
- Customer service experience with a professional approach to client interactions
- Demonstrated ability to work independently as well as part of a team
- Organised with high attention to detail and accuracy in data entry and record keeping
This role offers an engaging environment for professionals seeking to enhance their administrative expertise while contributing positively to our aftersales operations.
Pay: £30,000.00-£33,000.00 per year
Work Location: In person
