Sharples Dental is a modern, fast-growing mixed NHS/private practice looking for a motivated and organised team member to join our reception and back-office team. This role is perfect for someone who enjoys patient contact, digital systems, and supporting a high-quality patient journey.
About the Role
You will provide frontline reception support while also helping manage back-office tasks that keep the practice running smoothly. The role includes:
- Welcoming patients and managing calls/emails (including AI phone system)
- Booking and amending appointments
- Improving diary efficiency and following up unbooked treatment
- Supporting patient follow-ups and treatment journeys (e.g., Invisalign, implants)
- Helping attract new patients and tracking how they hear about us
- Leading on social media posting and engagement
- Assisting with email marketing and patient communications
- Managing CRM systems and enquiry pipelines
- Supporting patient experience (e.g., reviews, cards, follow-up messages)
About You
Essential:
- Excellent communication and customer-service skills
- Confident with digital tools, CRM systems, and social media
- Highly organised, proactive, and great attention to detail
- Comfortable following up with patients and working in a busy environment
Desirable:
- Dental reception experience
- Experience with marketing, email platforms, or patient communication tools
- Understanding of specialist dental treatments (training provided)
What We Offer
- Supportive team environment
- Training and development opportunities
- A varied role with real contribution to patient care and practice growth
- Modern systems, including AI phone technology and CRM tools
Pay: £13.50-£15.50 per hour
Work Location: In person
