BASELINE INFORMATION
JOB TITLE: Key Accounts Administrator
JOB TYPE: Permanent
LOCATION: Brackley, Northamptonshire
TYPE: Office Based
SALARY: £26,500
HOURS: 40 hours per week
REPORTING TO: Key Accounts Manager
Brand Info:
Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
PURPOSE OF THE ROLE
This role acts as the central point of contact for Regional Managers, Customers, and Franchisees, delivering high-quality administrative and customer support. You will also provide day-to-day assistance to the Key Accounts Manager to ensure smooth and efficient service delivery.
KEY RESPONSIBILITIES
- Create, organise and maintain job records.
- Handle inbound and outbound calls.
- Manage customer and franchisee correspondence.
- Resolve customer complaints.
- Oversee contract renewals.
- Manage quotation requests and purchase orders.
- Schedule and process invoices.
- Process and upload orders.
- Communicate with customers via phone and email regarding quotations, work orders, service updates and general queries.
- Liaise with accounts, tenders teams, and business development managers.
- Conduct credit control for key accounts.
- Manage customer portals.
- Carry out any other reasonable duties.
- Any other reasonable duty that falls within your capabilities.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Customer service experience - essential
- Administration experience - essential
- IT Literate (Microsoft Office)
- Experience with CRM systems - desirable
- Credit Control experience - desirable
SKILLS / KNOWLEDGE:
- Strong customer focus with a professional, friendly telephone manner
- Excellent attention to detail
- Able to work independently and collaboratively
- Strong written and verbal communication skills
- Solid administrative and organisation skills
BEHAVIOURS
- Positive, proactive, adaptable
- Flexible approach to work
- Self-motivated and well-organised
Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
Application question(s):
- This role is Monday to Friday, 8:30am to 5:00pm and is fully office-based. Are you able to commit to this?
Work Location: In person
