Job Introduction
Pinnacle Group are looking to recruit an Assistant Partnerships Account Manager to support the delivery of commercially focused services, help strengthen collaborative client relationships and contribute to chieving strong operational and performance outcomes. In this role, will work cross-functionally with operational teams, asset management, mobilisation, finance and income recovery colleagues to ensure services are delivered effectively, consistently and in line with client expectations.
The ideal candidate will have a strong commercial mindset, good financial acumen, excellent organisation and communication skills and hold the ability to work collaboratively across multiple teams. A proactive, adaptable approach and a commitment to delivering excellent customer and client outcomes are essential.
Our Central Services team provides expert support across our business – from governance, compliance and business development to finance, marketing, HR, and IT. By partnering with our frontline operations, they help drive performance, innovation, and continuous improvement – all in support of our mission to Transform Communities, Change Lives.
This is a full-time, hybrid role with the working hours of 9am-5.30pm.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
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To assist the delivery of KPI performance reporting packs working closely with the both the operational teams and account management team to deliver within stakeholder deadlines.
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To assist the delivery of streamline processes for regulatory reporting to enhance performance reporting.
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Develop, promote and maintain strong relations with internal stakeholders and internal teams.
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To assist the operations team on service provisions once pricing schedules and leases have been set with any agreed management contracts/leases to allow the mobilisation manager to onboard the assets and operations to effectively manage such contracts efficiently and in line with contractual requirements.
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To raise and monitor revenue streams within contractual agreements for services inclusive of monitoring and ensuring uplifts are increased when due.
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To oversee all regulatory requirements are being completed (rent reviews, TSM surveys, results, compliance, damp and mould reporting and tracking lessons learnt)
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To oversee and ensure that the operational teams are delivering against action plans for schemes such as resident engagement, tenancy visits and rental uplifts.
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To manage and complete monthly invoicing across the revenue streams and assist the account management team with compiling month end commentary as required.
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To attend internal or external stakeholder meetings if/when required on a monthly or quarterly basis
Key requirements:
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Previous experience within the property sector, ideally residential property, housing, or estate management.
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Proven ability to build and maintain strong relationships with a wide range of internal and external stakeholders.
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Experience working collaboratively across multiple teams and departments to achieve shared objectives and deliver excellent service outcomes.
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Strong communication and interpersonal skills, with the ability to engage effectively with colleagues, clients, residents, and partners.
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High level of attention to detail, with the ability to analyse information, identify issues, and ensure accuracy in reporting and administration
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Exposure to financial reporting, budgeting, or invoice management would be advantageous, but is not essential.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plans
