- Job Type: Full-time (with flexibility to cover extended hours when required)
- Location: Rotherham office
- Salary: up to £28,000.00 per annum
- Hours: 37.5 hours per week
About the Role
Norton Home Loans is seeking a detail‑oriented and proactive Servicing Administrator to join our dedicated team on a 12‑month fixed‑term contract. You’ll support our underwriting and post‑completion processes, ensuring cases are managed accurately and efficiently.
Key Responsibilities
Case Management
- Review first and second charge cases after payout and update systems accurately.
- Complete internal and external reports for new lending.
- Register and deregister charges with HM Land Registry / Scottish solicitors.
- Manage HMLR requisitions and respond within required timescales.
- Handle Land Registry enquiries.
Customer & Stakeholder Support
- Process settlement requests, discharges of security, consents, and deeds of postponement.
- Handle telephone queries, correspondence, and complaints in line with company policy.
- Liaise with clients, solicitors, lenders, and third parties.
Administration & Record Keeping
- Set up accounts, maintain records, and complete general administrative duties.
- Update spreadsheets and prepare files for referrals or further advances.
What We’re Looking For
- Previous administrative experience is highly desirable.
- Strong organisational skills with the ability to prioritise workloads.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Proven ability to deliver outstanding customer service.
- A flexible, adaptable team player.
Contract Type: 12‑month fixed‑term contract (with potential for extension depending on business needs).
·What We Offer
Competitive salary, 22 days holiday plus bank holidays (with up to 5 extra days based on service), Company Sick Pay (after probation), EAP, income protection, virtual GP, life assurance, cycle to work, buy/sell holiday scheme, Costco membership discount, wellbeing initiatives, pension, and opportunities for development and progression.
Ready to Apply?
Apply via Indeed or contact us directly on [email protected] for more information.
Pay: £25,000.00-£28,000.00 per year
Application question(s):
- Can you describe your experience handling post‑completion or case‑management tasks in a financial or legal environment?
- Tell me about a time you had to manage multiple cases with tight deadlines. How did you prioritise?
- Have you worked with HM Land Registry or Scottish solicitors before? If so, what tasks did you handle?
- Have you ever managed charges, discharges, or deeds of postponement? What was your involvement?
- Describe a time you identified an error in documentation or records. What did you do next?
- How comfortable are you working with spreadsheets, trackers, and reporting templates?
Work authorisation:
- United Kingdom (required)
Work Location: In person
