Role Purpose
The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance, and team performance.The role will lead frontline operational teams, monitor performance against KPIs, and support the Hub Manager in delivering a safe, productive, and customer-focused operation.
Key ResponsibilitiesOperational Management
· Supervise daily hub operations, including inbound, sorting, outbound, and parcel handling activities.
· Ensure parcels are processed accurately and within operational service level targets.
· Monitor workflow and allocate resources to meet operational demand.
· Support volume planning during peak and off-peak periods.
· Identify operational bottlenecks and implement corrective actions.
Team Management
· Lead, motivate, and support Team Leaders and operational employees.
· Manage attendance, punctuality, and workforce productivity.
· Conduct team briefings and communicate operational priorities.
· Provide coaching and on-the-job training to employees.
· Support recruitment, onboarding, and performance management activities.
Performance & KPI Management
· Monitor operational KPIs including:
· Throughput
· Productivity
· Scan Compliance
· Sort Accuracy
· Service Performance
· Damaged Parcels
· Exception Volumes
· Health & Safety Metrics
· Investigate performance issues and implement improvement plans.
· Produce operational reports and performance updates.
Quality & Compliance
· Ensure compliance with all company operational procedures.
· Promote and maintain a strong Health & Safety culture.
· Support accident investigations and corrective actions.
· Ensure operational audits and compliance checks are completed.
· Monitor parcel exception handling and quality standards.
Stakeholder Collaboration
· Work closely with the Transport, Customer Service, Quality, and Administration teams.
· Support communication between operational departments.
· Escalate operational risks and service issues where necessary.
Candidate RequirementsEssential
· Previous experience in logistics, parcel, warehouse, or distribution operations.
· Experience supervising operational teams in a fast-paced environment.
· Strong leadership and people management skills.
· Good problem-solving and decision-making abilities.
· Experience managing operational KPIs.
· Good communication and organisational skills.
· Ability to work under pressure and meet deadlines.
Desirable
· Experience within parcel delivery, courier, or express logistics operations.
· Knowledge of warehouse management systems and handheld scanning devices.
· Health & Safety awareness within warehouse operations.
· Experience leading shift operations within a distribution centre.
Job Type: Full-time
Work Location: In person
