Customer Sales and Service Advisor
We are looking for a proactive, customer-focused and commercially minded individual to support our customer retention, booking, customer experience and sales activities.
This role is primarily telephone and computer based, involving outbound customer contact, appointment booking, customer follow-ups, customer satisfaction management, and identifying opportunities to promote and sell relevant products and services to existing customers.
The successful candidate will play an important role in strengthening customer relationships, increasing customer retention, generating additional revenue opportunities, and ensuring customers receive an exceptional experience throughout their journey with the business.
The ideal candidate will be confident speaking with customers, comfortable discussing products and services, motivated by achieving targets, and passionate about delivering outstanding customer service while contributing to business growth.
Duties include, but not limited to:
- Contact existing customers to arrange service, MOT, maintenance and future bookings.
- Conduct customer retention and renewal campaigns, including service plans, warranties, finance agreements and vehicle replacement opportunities.
- Carry out pre-appointment and post-appointment customer calls to enhance customer experience and identify additional sales opportunities.
- Generate customer reviews, referrals and repeat business through proactive customer engagement.
- Promote and sell additional products and services including servicing, repairs, maintenance plans, warranties, accessories and vehicle upgrades.
- Support the sales team by identifying vehicle replacement opportunities, arranging appointments and assisting with customer enquiries throughout the sales process.
- Maintain accurate customer records and activity within CRM and business systems.
- Manage outbound communication campaigns using customer databases, marketing lists and digital communication channels.
- Schedule appointments efficiently to maximise workshop utilisation and sales opportunities.
- Track personal performance, conversions, customer engagement and revenue generation activities.
- Work closely with sales, service and operational teams to ensure excellent customer service and business performance.
- Build long-term customer relationships that improve retention, customer lifetime value and overall business profitability.
- Provide regular feedback on customer trends, campaign performance, sales opportunities and customer satisfaction.
We are proud of our culture and encourage you to visit our website freshmotors.co.uk to see how we are different from the rest.
Unlike many businesses you will not be a cog in a machine we,
- Understand the important of a work:life balance.
- We reward good people, offering competitive remuneration and benefits.
- Support you, encouraging training and professional development to enhance your experience.
- Your voice matters, we value shared ideas and improvements, they help shape the future of our company.
We have the facilities, processes and skill set that would rival many franchise dealerships, yet we still care about you, striving for quality, consistency and excellence in all we do. From our Certified Fresh® preparation standard, the vehicles we sell, through to our extensive service capabilities, skillset and customer support, we are different from the rest.
Full time position available, but could be flexible for the right candidate.
- 5.5 days working week
- Generous commission payment plan, we do not cap commission earnings
- Company pension with employer contribution
- Staff events and discount scheme
- 28 days annual holiday
- Drivers licence is required
- Performance bonus
On target earnings £25,000 - £45,000 OTE
To apply please send CV to [email protected]
Job Type: Full-time
Pay: £25,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Store discount
Experience:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
