This is an exciting opportunity for a proactive, robust and determined person who shares our commitment to end rough sleeping as soon as possible. This includes supporting single homeless people, some of whom have complex needs, to access and maintain accommodation.
City of York Council are looking to recruit 2 committed and enthusiastic individuals to provide intensive support to rough sleepers/single homeless people from the streets and into their own accommodation and to maintain it.
You will support a caseload of customers. This involves direct engagement with customers to identify their support needs and explore the barriers which have prevented them having effective engagement with services.
You will aim to find ways of supporting customers to improve engagement with services and encourage coordinated holistic multi-agency working to develop realistic support plans.
Customers may be vulnerable and under a lot of stress and therefore the successful applicants will have good interpersonal skills and will understand the issues facing homeless people and rough sleepers. You will be capable of working on your own initiative under the guidance of a supervisor.
We’re looking for someone who can develop and maintain strong working relationships with customers and colleagues, and staff from the various support organisations and accommodation providers we work with.
You will need to have the drive and commitment to support an often vulnerable and challenging client group.
Excellent communication, influencing and reasoning skills are also essential, along with the ability to solve problems effectively. You will be expected to plan ahead, organise your workload, meet deadlines, and manage your own workload effectively in a busy and often fast-paced environment.
This post is not suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.
The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition, we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Tim Carroll (Service Manager) at
[email protected] or Scott Canham (Housing First Senior Practitioner)
[email protected]
Closing date: Sunday 9th August 2026at 12 midnight
Interview date: Week commencing 24th August 2026
