About Net Zero Careers
Net Zero Careers supports roles that ensure high-quality retrofit delivery and compliance across residential projects. Customer-facing roles like this are vital to ensure residents are informed, safe, and satisfied while supporting the UK's net-zero goals. Working alongside employers across the renewable energy, retrofit, environmental and sustainability sectors, we help candidates build rewarding long-term careers while making a positive impact on the environment.
Role Overview
We are seeking a proactive, highly organised Technical Liaison Officer (TLO) with strong administrative skills to act as a key point of contact between business stakeholders, clients, and technical teams. The successful candidate will ensure smooth communication, coordinate activities across teams, manage administrative functions, and support day-to-day operational and system-related processes.
Key Responsibilities
Technical Liaison
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Act as the primary liaison between clients, business users, and technical teams.
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Gather, document, and communicate business and technical requirements.
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Coordinate project activities and ensure timely follow-up on actions and deliverables.
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Monitor and track incidents, service requests, and project updates.
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Support testing, implementation, and deployment activities.
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Escalate issues and risks where appropriate.
Administrative Support
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Maintain accurate records, documentation, and reporting.
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Schedule meetings, prepare agendas, and distribute meeting minutes.
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Manage correspondence and stakeholder communications.
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Maintain databases, trackers, and operational documentation.
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Produce regular status reports and dashboards.
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Support onboarding and user administration activities.
System Administration
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Manage user accounts, permissions, and access requests.
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Perform routine system administration tasks and data maintenance.
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Ensure compliance with company processes, policies, and security standards.
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Assist with system configurations and user support where required.
Required Skills & Experience
- Previous experience in a Technical Liaison Officer, Project Coordinator, Service Delivery, Operations, or Administrative role.
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Strong stakeholder management and communication skills.
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Excellent organizational and multitasking abilities.
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Experience maintaining documentation and administrative records.
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Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
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Experience with ticketing systems, CRM platforms, or enterprise systems.
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Ability to work independently and manage competing priorities.
Desired Qualifications
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Degree or equivalent experience in Business Administration, Information Technology, or a related field.
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Experience in project coordination or service management environments.
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Knowledge of IT service management processes (ITIL preferred).
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Experience managing user access and administrative permissions.
Key Competencies
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Communication and relationship management
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Attention to detail
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Problem-solving
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Organisation and planning
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Customer service orientation
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Time management
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Collaboration and teamwork
Success Measures
- Effective coordination between stakeholders and technical teams.
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Accurate and timely reporting and documentation.
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Efficient management of administrative processes and system access requests.
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High levels of stakeholder satisfaction and service delivery.
