Join a pioneering team transforming social housing through sustainable energy solutions as a Resident Liaison Officer.
Resident Liaison Officer (SHDF) | Ealing / NW London | £23.00 per hour
Social Housing – Green Energy & Decarbonisation | Temp-to-Perm
Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing? We are seeking a dedicated, mobile RLO to join our team to support a major, high-profile Social Housing Decarbonisation Fund (SHDF) scheme.
The role will be strategically based out of an office/hub in Ealing, with daily travel across property patches in North West London. This is a Temp-to-Perm career opportunity, allowing you to join a high-growth sector focused on making homes warmer, greener, and more energy-efficient for local communities.
The Offer:
- Pay Rate: £23.00 per hour.
- Contract Type: Temp-to-Perm (Clear path to a permanent staff contract).
- Base Location: Ealing (Field-based covering localised housing stock across North West London).
- Sector: Social Housing / Net-Zero Carbon Retrofit.
- Travel: Fully mobile patch (Mileage / business travel expenses covered).
- Requirements: Must hold a full UK Driving Licence and have access to your own vehicle.
The Role (SHDF & Retrofit Focus):
Working on an SHDF contract is highly rewarding but structurally different from standard planned maintenance. As a mobile RLO, you will act as the vital face of the project on the ground, guiding residents through complex energy-saving upgrades and helping them understand the installation process.
Key Responsibilities:
- Resident Education: Conduct home visits across the patch to explain the benefits of decarbonisation works and teach residents how to maximise new green technologies (such as smart thermostats).
- Surveys & Access Coordination: Carry out pre-work condition surveys and secure high access rates for specialist contractors to keep the mobile delivery programme running on schedule.
- Expectation Management: Act as the primary, reassuring point of contact for residents on your patch during invasive energy-efficiency upgrades (e.g., Solar PV, Air Source Heat Pumps, insulation, and ventilation upgrades).
- Conflict Resolution: Swiftly and professionally resolve any on-site resident queries or property protection concerns right at the doorstep to maintain high customer satisfaction scores.
- Progress Tracking: Utilise project trackers to log pre-start surveys, resident sign-offs, and daily communication history to ensure compliance with strict funding requirements.
Requirements:
- Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Prior experience on SHDF, EWI, or domestic Retrofit works is highly advantageous.
- Mobility: Essential. Must hold a full UK Driving Licence and have access to your own reliable vehicle for daily mobile travel from the Ealing base.
- Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents.
- IT Skills: Competent in using Microsoft Office, particularly Excel for inputting site data and logging resident trackers on the go.
- Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions.
Ready to make a real difference in sustainable housing and advance your career in this transformative sector.
INDWHITE
Job Types: Permanent, Temporary, Fixed term contract, Temp to perm
Pay: £17.00-£22.60 per hour
Work Location: In person
