Owl Guardian Services
Welfare Benefits Advisor
Hours: 35hrs per week (Full time) 9-5
The role
We have an exciting opportunity for a Welfare Benefit Advisor to join our team.
It is not essential as training will be provided, however having an advanced understanding of welfare benefits and previous experience in making applications would be desirable.
The ideal candidate will be competent in administration and will think analytically and logically to help identify problems.
Your responsibilities
· To carry out assessments of cases to identify welfare benefit entitlements and maximise income.
· To provide our customers with the best welfare benefits advice, maximising their income where possible, reducing arrears, and assist to improve general wellbeing.
· To assist customers with benefits appeals processes, including attendance and representation at appeal and review hearings
· To carry out full financial assessment detailing income and expenditure, as well as identifying personal circumstances, in order to provide the most appropriate welfare benefits advice.
About you
· An advanced understanding of welfare benefits and previous experience in making applications is desirable, however full training will be provided.
· You would display a real commitment to customer service, be enthusiastic and empathetic, have a proven ability to build positive working relationships across our teams and external organisations.
· Strong time management skills are essential, coupled with a drive and motivation to contribute to an organisation dedicated to enhancing its services and positively impacting the lives of our customers.
· Excellent IT skills are required. Proficiency in Microsoft Office is essential. Training will be provided for our in-house computer programme.
About us
Owl Guardian Services was founded in 2013. We provide professional support across England with the management and safeguarding of finances and property, for those who are not able to deal with their own affairs or require assistance.
We undertake this work with the authority of either a Court of Protection Deputyship Order, a Power of Attorney agreement or an Appointeeship.
Our in-house teams consisting of Benefits, Accounts, Client Liaison and Property work together to manage the cases efficiently and cohesively.
Essential skills and experience
· Experience in Welfare Benefits preferred.
· Experience of engaging, supporting and working with hard to reach customers and their families with complex needs.
· The ability to think about and understand health related concerns within the wider context of an individual’s life experience, family and social context.
Benefits we offer
In addition to a highly rewarding career, we offer a range of staff benefits including:
· 28 days annual leave (pro rata)
· Employee discount scheme (following completion of probationary period)
· Workplace pension scheme
· Lots of training opportunities
· A structured, year-round performance review process focussed on developing you in your current role and exploring opportunities for the future.
Job Types: Full-time, Permanent
Pay: From £23,438.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Education:
- GCSE or equivalent (preferred)
Experience:
- office administration: 2 years (required)
Work Location: In person
