Lead. Transform. Deliver. Make an impact.
Were looking for an ambitious, hands-on senior Contact Centre leader to lead HEP UKs Contact Centre and Enrolments function. This is a fast-paced, commercially driven environment where youll lead large teams, drive conversion and revenue, and continuously improve operational performance.
Youll be a visible and hands-on leader, comfortable getting into the detail, understanding the data, challenging performance, coaching your leadership team and turning insight into action. Youll bring significant senior leadership experience within a Contact Centre, Enrolments, Admissions, Sales or Customer Operations environment, with a proven track record of delivering commercial and operational targets through high-performing teams.
Youll need strong experience in conversion optimisation, customer journey management, workforce and operational performance, alongside the ability to use data to identify opportunities and drive measurable improvements. Were looking for someone who has led through change and continuous improvement and is excited by the opportunity to use AI, automation and technology to create a smarter, more productive Contact Centre.
This is not a role for someone who wants to lead from a distance. We need a confident, energetic and commercially minded senior leader who thrives on pace, challenge and accountability, while developing their people and creating a high-performance culture.
Most importantly, youll be leading a function with a meaningful purpose. Were not just selling a product were helping people access education and create opportunities that can change the direction of their careers and lives.
Working closely with Marketing, Technology, Academic Services and our university partners, youll have significant influence over the student journey from initial enquiry through to enrolment.
-
Competitive salary: £95,000£105,000 DOE
-
Hybrid working: 3 days in the office
-
6% employer pension contribution
-
Health & wellbeing programme
-
Free annual flu vaccinations
-
Employee discounts
-
Employee referral scheme
-
Company sick pay
-
On-site parking
If youre an experienced Contact Centre leader who thrives in a high-performance environment, enjoys leading from the front and wants to make a measurable commercial, operational and people impact, wed love to hear from you.
HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
