Coordinate VIP guest lists, dietary requirements, and logistics for VIP Tours and “Taste of
Molineux” events.
Maintain the Wolves Museum TripAdvisor profile and respond to reviews.
Manage and reconcile stock logs and complete banking processes.
Send, track and process gift voucher redemptions and orders.
Support maintenance of website content across Ancillary areas.
Reconcile and record scratchcard stock for financial and compliance reporting.
Complete and submit Gambling Commission compliance reports accurately and on time.
Process Wolves Lottery sign-ups via online and in-person channels.
Log, investigate and respond to customer complaints professionally.
Liaise with Finance (via Xero/MSA) to submit invoices, coding, and reports.
Coordinate catering and dietary requirements with Levy (Catering Partner).
Maintain and manage the 1877 Sports Bar guest list and bookings.
Process ticketing confirmations and tour/event attendance.
Act as matchday liaison for Programme Team to submit tour and VIP info.
Manage ANPR data, PCN appeals, whitelist registration and reports.
Liaise with internal departments for conference and event parking.
Prepare matchday briefing sheets across relevant departments.
Support with Ticketmaster system entry, integration and checks.
_____________________________________________________________
General responsibilities
Compliance with Club policies
Compliance with the Club’s health and safety procedures
Compliance with the Club’s safeguarding policies
To promote the Club’s values of progressive, humble, determined, bright and unified
To work consistently to embed equality & diversity into the Club
To undertake such other duties as may be reasonably expected
To maintain professional conduct at all times
_____________________________________________________________
Safeguarding
This role carries a specific safeguarding responsibility. This means that the post-holder is required to
apply all relevant policies and uphold the Club’s commitment to safeguarding children, young
people, and adults at risk.
_____________________________________________________________
Key relationships
Head of Ancillary Sales
Ancillary Sales, Revenue & Project Manager
Museum, Tours & Heritage Manager
2
V1 Sept 2025
