Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
- Location: Coventry
- Salary: £41,000+ Benefits
Lead the movement of our most critical shipments. Protect our customers' trust. Drive operational excellence.
Are you an experienced transport or logistics professional who thrives under pressure and takes pride in delivering exceptional service? Do you enjoy building strong customer relationships, managing risk, and ensuring every detail is executed flawlessly?
We're looking for a High Value Goods Manager to take ownership of our premium and high-risk freight operation. This is a pivotal role where you'll oversee the secure, compliant and efficient movement of high-value consignments from collection through to final delivery, ensuring our customers receive a market-leading service every time.
As the central point of control for our high-value operation, you'll work across transport, planning, operations and customer teams to protect service performance, minimise risk and deliver outstanding customer experiences.
What you'll be doing:
- Own and oversee all high-value consignments from collection to delivery, ensuring secure, compliant and on-time service.
- Monitor shipments, coordinate resources and proactively resolve operational issues.
- Escalate and manage risks, delays and security concerns.
- Lead, support and performance manage High Value drivers, ensuring compliance with routes, procedures and security standards.
- Maintain chain-of-custody, vehicle security and operational compliance across all high-value movements.
- Build strong relationships with key customers, providing proactive updates and exceptional service.
- Investigate service, loss, damage and security incidents, ensuring timely resolution.
- Support the onboarding of new High Value customers and collaborate with Commercial teams.
- Produce and analyse performance metrics, including service, claims and security KPIs.
- Drive continuous improvement initiatives to enhance customer satisfaction, reduce risk and improve operational performance.
What you’ll bring to the role:
- CPC National Qualification (desirable)
- Full UK Driving Licence
- Strong transport or logistics operations experience, including high-value or secure freight
- Experience managing key customer relationships
- Proficiency in transport systems (TMS, Axscend, Tachomaster) and Microsoft Office
- Strong analytical, reporting and risk management skills
- Excellent communication and stakeholder management abilities
- Ability to make decisions independently in a fast-paced environment
- Proven ability to build trusted relationships and influence at all levels
- Proactive, solutions-focused approach with a commitment to continuous improvement
Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.
We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.
At Evri Group, everyone is welcome.
