Passenger Service Agent – Part-Time - Korean or Spanish Speaker ONLY!
Location: London Heathrow Airport
*** EXCITING OPPORTUNITIES TO WORK WITH SOME OF THE WORLD’S MOST PRESTIGIOUS AIRLINES ***
Cobalt Ground Solutions is a successful ground handling Services Company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.
As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic Passenger Services department.
Key responsibilities:
- Responsible for the smooth running of the daily operation within Passenger Services, check-in, boarding, transfer, off jetty boarding, UMS, PRMS, CUSS, arrivals and baggage services, ensuring service commitments (i.e. customer service standards and other standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner, ensuring that all Airline Customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.
- Ensuring that we are providing best in class customer service delivery for our customer airlines.
- Handle airline or passenger complaints/claims in an efficient, timely and customer focussed way in coordination with or support of the customer airline's policy.
Passenger Service Agent Requirements:
- Fluency in Korean or Spanish is mandatory.
- Previous experience in a customer-facing role, ideally in a fast-paced or high-pressure environment
- Flexibility to work rotating shifts (early and late) across a 7-day week
- Ability to start shifts as early as 1200hrs and finish as late as 2330hrs
- Roster is 4 days on 2 days off
- Be able to commute to Heathrow Airport for the shifts.
- 5-year checkable employment/education history
- Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.
What we offer:
- What’s in It for You
- Competitive pay and company pension
- Free staff parking
- Full training provided
- Uniform & PPE supplied
- 29 days annual leave
Documents Required for Interview
To be considered, you’ll need:
- Proof of right to work in the UK (passport or relevant Home Office documents). Please be aware that Travel Document is not accepted.
- Proof of NI number (recent payslip or P60)
- HMRC 5-year employment history letter (from HMRC website or app)
Unfortunately, we cannot proceed without these documents, so please only apply if you can provide them.
Ready to take off?
If you meet the above criteria of the Passenger Service Agent - Part-time and are specifically seeking a unique part-time opportunity, we encourage you to apply now!
To know more about our Company, please access: www.cobaltgs.com
Job Type: Part-time
Pay: £15,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Are you available to work late shifts on a rotating shift schedule across a 7-day week? The roster is 4 days on, 2 days off.
- This is a permanent part-time position with no option to transition into full-time. Are you specifically looking for part-time work, and are you happy to remain in a part-time role long-term? Please explain your preference.
Language:
- fluently Korean or Spanish (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
