CBRE Global Workplace Solutions is a leading global provider ofintegrated facilities and corporate real estate management. We are searchingfor a Regional Support Lead to work remotely on one of our busy contracts.
This is a strategic technical specialist position, embedded withinthe CDG Operations leadership team. The CMMS, Methods & ReliabilityEngineering Lead will drive maintenance excellence across the EMEA estate byowning the end-to-end integrity of the Computerized Maintenance ManagementSystem (CMMS), standardizing maintenance methods and job plans, establishing arobust governance and KPI reporting framework, and embeddingreliability-centered thinking across all hard service trades.
The post-holder will work closely with the Operations Director andtrade team leads and will be the key interface between operational delivery anddata-driven performance management. This is a high-impact, highly visible rolerequiring both technical depth and the ability to influence and engage adiverse, multilingual team.
Key Responsibilities
Analyze CMMS failure history to establish MTBF (Mean Time BetweenFailures) and MTTR (Mean Time To Repair) trends, and drive improvementprogrammed
Champion the transition from reactive to predictive andcondition-based maintenance, working with specialist vendors to introducemonitoring technologies where appropriate
Develop an asset lifecycle plan aligned to the contract lifecycle,supporting investment prioritization and capital expenditure planning
Produce reliability reports and failure trend analysis for seniorleadership and client presentations
Essential requirements
- Minimum 5 years' experience in a facilities management,maintenance engineering, or reliability engineering environment
- Demonstrable expertise in CMMS administration and governance,ideally Si7, Maximo, or equivalent enterprise platform
- Strong knowledge of hard services maintenance across at leastthree of the following: Electrical, HVAC, Plumbing, Fire & Life Safety, orElevators
- Proven experience in developing and standardizing PM job plans,task lists, and maintenance SOPs
- Competency in performance reporting, KPI framework design, anddashboard development (Vantage, Excel, or equivalent)
- Experience applying reliability engineering methodologies: FMEA,RCM, Root Cause Analysis (RCA), criticality assessment
- Strong analytical skills with the ability to extract insights fromlarge datasets and translate into operational action
CMMS Administration& Governance
- Own all CMMS (Si7 & Service Channel) configuration, dataintegrity, and system governance across the CDG estate
- Define and maintain a robust Work Order (WO) lifecycle framework,from creation, assignment and execution through to close-out, documentation andaudit trail
- Establish and enforce coding standards, asset hierarchies, failurecodes, and priority classifications in the CMMS
- Lead the Zero Overdue (Zero OD) initiative: drive backlogreduction across all trades through data visibility, escalation protocols, andprocess discipline
- Liaise with service trade leads and vendor counterparts to ensureWO accuracy, compliance, and timely completion of mandatory inspection records
- Develop CMMS user training materials and conduct onboarding fornew technical and administrative team members
- Manage the interface between CMMS data and client reporting,ensuring real-time accuracy and auditability
2 · Method Engineering& Standardization
- Develop, maintain, and continuously improve a library ofstandardized Preventive Maintenance (PM) task lists and Job Plans coveringElectrical, HVAC, Plumbing, Fire Safety, Elevators, Fluids, and Automated Doors
- Define maintenance method statements, standard operatingprocedures (SOPs), and safe systems of work aligned to regulatory, OEM, andcontractual requirements
- Optimize PM frequencies and task scopes based on assetcriticality, failure history, and regulatory mandates, balancing cost,compliance and risk
- Ensure all job plans incorporate clear resource requirements,spare parts consumption, permit-to-work (PTW) linkages, and time estimates
- Support the Technical Director in reviewing and approving newmaintenance procedures ahead of CMMS integration
3 · Governance &Performance Reporting
- Design and maintain the site's KPI reporting framework, coveringplanned vs reactive maintenance ratios, SLA compliance, backlog ageing, WOcompletion rates and first-time fix rates
- Produce accurate, insightful weekly, monthly, and quarterlyperformance reports for internal CBRE leadership and the FedEx client.
- Manage visual management dashboards (Vantage) to surfaceoperational performance in real time
- Own the due-date extension and escalation governance process,ensuring timely, transparent communication with the client on overdue mandatoryinspections
- Track and report on regulatory compliance documentation for allstatutory inspections (fire safety, HVAC, electrical, elevators, pressurevessels) within Si7
- Support the Operations Director in preparing content for clientQBRs and Quarterly Business Reviews, including trend analysis and correctiveaction tracking
- Establish a continuous improvement governance cycle, identifyingsystemic failures, root causes, and improvement actions, and tracking theirimplementation to closure
Why CBRE
When youjoin CBRE, you become part of the global leader in commercial real estateservices and investment that helps businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact. Our collaborative culture is built on our shared values — respect,integrity, service and excellence — and we value the diverse perspectives,backgrounds and skillsets of our people. At CBRE, you can chart your own courseand realize your potential. We welcome all applicants.
ApplicantAI Use Disclosure
We valuehuman interaction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process. Our Values
RESPECT: We act with consideration for others’ ideas and shareinformation openly to inspire trust and encourage collaboration
INTEGRITY: No one individual, no one deal, no one client, isbigger than our commitment to our company and what we stand for
SERVICE: We approach our clients challenges with enthusiasm anddiligence, building long-term relationships by connecting the right people,capital and opportunities
EXCELLENCE: We focus relentlessly on creating winning outcomes forour clients, employees and shareholders
About CBREGlobal Workplace Solutions:
As one of CBRE’s coreglobal businesses, Global Workplace Solutions (GWS) provides end-to-endservices to occupier clients across the entire lifecycle of a building. Ourteams help companies improve their operations and reduce costs, through expertfacilities management, project management, real estate and energy andsustainability services. Our dedicated teams work across all industries, andsupport clients ranging from global Fortune 500 companies to single, iconicbuildings.
CBRE Group, Inc. isthe world’s largest commercial real estate services and investment firm, with2019 revenues of $23.9 billion and more than 100,000 employees (excludingaffiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking#128 in 2020. It also has been voted the industry’s top brand by the LipseyCompany for 19 consecutive years and has been named one of Fortune’s “MostAdmired Companies” for eight years in a row, including being ranked number onein the real estate sector in 2020, for the second consecutive year. Its sharestrade on the New York Stock Exchange under the symbol “CBRE.”
ApplicationProcess:
Your application will bereviewed by our Talent Resourcing Team, and you will be contacted if you havebeen successful in being short listed for the role.
Taking into considerationthe costs of sponsorship, the nature of the role and the financial resources ofthe account in question, we are unable to offer sponsorship for this role.
No agenciesplease.
Please note: the job titleshown above may be different to local job titles used in our business andissued on any contract of employment.
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