Job Description
Account Executive - 6x Month FTC
Building a brighter future for parking, for people, and for business.
The way we use, power and park our vehicles is evolving faster than ever before and Intelli-Park is not only keeping pace, were leading the charge.
As one of the UKs most innovative parking and technology companies, we deliver bespoke, forward-thinking car park management solutions to a wide range of businesses across the UK.
The Account Executive plays a vital role in ensuring our clients receive outstanding service and support. Acting as the link between our customers and internal teams, you will use your communication and organisational skills to help manage key client accounts, resolve queries, and contribute to long-term partnerships that drive success.
This position embodies our VISTA values being Visionary, Intentional, Synergistic, Tenacious, and Accountable in every interaction and decision.
Reporting to:
Key Account Manager
Salary: £24,784.50
Location & Hours:
This role is hybrid with three days per week at one of our offices - High Wycombe, Sheffield or Kettering
We operate a hybrid, flexible working policy with opportunities to work from home.
Standard hours are Monday Friday, 9:00am 5:30pm, though flexibility may be required to meet business and client needs.
Benefits:
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25 days holiday plus Bank Holidays (increasing with service)
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Company Bonus Scheme
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Private Healthcare
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Bike2Work Scheme
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Corporate Eyecare
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Regular incentives and social functions
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Contemporary Head Office with table tennis, pool table, and slide
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Pension Scheme
Key Responsibilities
Visionary Think Forward
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Contribute ideas to improve customer experience, processes, and client engagement.
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Stay informed about Intelli-Park products, services, and innovations to provide proactive solutions.
Intentional Act with Purpose
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Efficiently manage day-to-day customer enquiries and administrative tasks in line with SLAs.
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Handle TSQs, PIDs, cancellations, exemptions, permit requests, and other admin tasks assigned by the Key Account Managers.
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Maintain clear, structured documentation to ensure client information is always accurate and up to date.
Synergy Be Brilliant, Together
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Act as a point of contact for internal and external stakeholders, ensuring smooth communication and collaboration.
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Support the Key Account Managers in maintaining and growing client relationships.
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Provide seamless cover and account management support during colleague absence or leave.
Tenacity Stay Switched On
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Manage competing priorities and deadlines with focus, determination, and a solutions-driven mindset.
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Escalate issues effectively and follow through to resolution.
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Maintain resilience and adaptability in a fast-paced, evolving environment.
Accountability Own It
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Deliver on commitments with professionalism, reliability, and accuracy.
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Report regularly on account performance, client satisfaction, and service delivery.
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Uphold Intelli-Parks standards of excellence and compliance at all times.
Skills, Knowledge and Experience
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Proven experience within Customer Service.
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Strong administrative and organisational skills with meticulous attention to detail.
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Understanding of sales and account management principles.
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Excellent communication skills (both written and verbal) with the ability to build strong relationships.
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A proactive, professional approach with a positive, can-do attitude.
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Confident in Microsoft Office and other digital tools.
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Effective time-management and problem-solving skills.
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Goal-oriented team player.
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Full UK driving licence.
Our Commitment
At Intelli-Park, we believe in equal opportunity and inclusivity. We welcome applicants from all backgrounds and celebrate diversity across our teams.
Your personal information will be retained only for as long as necessary to fulfil the purpose it was collected for and will be securely destroyed in line with our data retention policy.
