Job Ref: PRO1183
Branch: Parade Hotel
Location: Parade Hotel, Bath
Salary/Benefits: 30000
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 17/07/2026
Closing date: 17/08/2026
Parade Hotel Bath is seeking an experienced, passionate, and dynamic Reception Manager to lead our Front Office operation and deliver an exceptional guest experience from arrival through to departure.
Situated in the heart of the beautiful city of Bath, Parade Hotel is renowned for its warm hospitality, personalised service, and memorable guest experiences. As Reception Manager, you will play a pivotal role in creating outstanding first impressions while ensuring every guest receives a seamless, professional and welcoming experience.
This is a hands-on leadership role responsible for overseeing the day-to-day operation of Reception, leading and developing the Front Office team, maintaining exceptional service standards, and ensuring operational excellence. You will work closely with all hotel departments to deliver an outstanding guest journey while driving guest satisfaction, team engagement and commercial performance.
This is an excellent opportunity for an experienced hospitality professional who enjoys leading from the front, mentoring teams and delivering exceptional customer service.
As Reception Manager, you will be responsible for the successful operation of the Front Office department, ensuring Reception operates efficiently, professionally and in line with the hotel's luxury service standards.
Working closely with the General Manager and the wider hotel leadership team, you will oversee all aspects of the guest journey, from reservations and arrivals through to departures and post-stay feedback. You will ensure the Reception team consistently delivers personalised service while maintaining high operational standards and maximising revenue opportunities.
- Lead the day-to-day operation of the Reception and Front Office department.
- Deliver exceptional guest experiences throughout every stage of the guest journey.
- Welcome VIPs, returning guests and visitors, ensuring a personalised and memorable experience.
- Recruit, train, coach and develop the Reception team to deliver outstanding customer service.
- Lead by example by providing hands-on operational support during busy service periods.
- Manage Reception rotas to ensure appropriate staffing levels while controlling labour costs.
- Oversee guest check-ins, check-outs, billing enquiries and payment processes.
- Ensure all guest requests, complaints and service recovery issues are handled professionally and efficiently.
- Maintain excellent communication between Reception, Housekeeping, Maintenance, Food Beverage and all other hotel departments.
- Monitor online reviews, guest feedback and satisfaction scores, implementing improvements where required.
- Ensure all reservations are managed accurately and maximise room revenue through effective upselling techniques.
- Support revenue generation by promoting room upgrades, hotel facilities and additional guest services.
- Ensure compliance with company policies, GDPR, cash handling procedures, health and safety requirements and brand standards.
- Oversee Front Office administration, daily banking, shift handovers and audit procedures.
- Produce operational reports and assist with forecasting occupancy and staffing requirements.
- Support recruitment, onboarding, performance management and succession planning within the Front Office team.
- Foster a positive, inclusive and high-performing team culture focused on continuous improvement and exceptional guest service.
You are a confident and inspiring hospitality leader with a genuine passion for creating exceptional guest experiences. You thrive in a fast-paced hotel environment, have excellent organisational skills and understand how to balance operational excellence with commercial awareness.
You naturally build strong relationships with guests and colleagues and are committed to delivering outstanding service while developing a motivated and engaged team.
- Previous experience as a Reception Manager, Front Office Manager, Assistant Reception Manager or Duty Manager within a hotel environment.
- Strong knowledge of Front Office operations, guest services and hotel reservation systems.
- Experience using hotel Property Management Systems (PMS) such as Opera, Guestline or similar.
- Excellent leadership, coaching and team development skills.
- Strong organisational and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Experience handling guest complaints and delivering effective service recovery.
- A strong understanding of revenue opportunities, occupancy management and upselling techniques.
- Good knowledge of GDPR, health and safety and hotel compliance requirements.
- Confidence managing daily cash handling, banking and Front Office administration.
- Flexibility to work shifts, including evenings, weekends and public holidays when required.
- Competitive salary plus discretionary service charge
- 50% discount on dining and spa experiences
- Discounted hotel stays for you, your family and friends
- Ongoing learning and career development opportunities
- Complimentary meals whilst on duty
- Company pension scheme
- Employee Assistance Programme
Applicants must have the legal right to live and work in the UK. Proof of eligibility will be required during the recruitment process.
If you are an experienced Front Office professional with a passion for delivering exceptional guest experiences and leading high-performing teams, we would love to hear from you.
Apply today with your CV and become part of the team at Parade Park Hotel Bath, where outstanding hospitality, personalised service and unforgettable guest experiences are at the heart of everything we do.
At Parade Hotel Bath, we believe opportunities like this don't come around often. Building an exceptional hotel starts with building an exceptional team.
As one of Bath's newest luxury boutique hotels, every member of our team plays an important role in shaping our story from the very beginning. Every interaction, every detail and every guest experience helps define who we are and what we become.
Whether you're launching your hospitality career or bringing valuable experience with you, you'll join a close-knit team where your ideas matter, your development is supported and your contribution genuinely makes a difference. Together, we're creating something special in one of the UK's most iconic cities.
Located in one of Bath's most prestigious settings overlooking Pulteney Bridge and the River Avon, Parade Hotel combines elegant boutique accommodation with personalised service and exceptional attention to detail. As we continue to establish our reputation, every member of our team has the opportunity to shape the guest experience and help define what makes Parade truly special.
If you're passionate about people, take pride in delivering exceptional service and want to be part of an exciting new chapter in luxury hospitality, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
