Job Summary
PART TIME PERMANENT CONTRACT
Hours of work
Friday 2pm-6pm
Saturday 1pm-8pm
Sunday 1pm-10pm
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a friendly attitude, and the ability to handle inquiries and resolve issues in a timely manner. Number 52 is a male only Spa in Newcastle City Centre, supporting the LGBTQI community.
Duties
- Respond to customer inquiries via phone or chat in a professional manner.
- Assist customers with product information, order status, and troubleshooting issues.
- Upsell products and services when appropriate to enhance customer satisfaction and company revenue.
- Analyse customer feedback to identify areas for improvement in service delivery.
- Collaborate with team members to ensure a seamless customer experience.
- Adhere to company policies and procedures while maintaining high standards of phone etiquette.
- Cash Handling and working an EPoS system
- Cleaning and Mainaining the venue
Skills
- Strong communication skills with the ability to articulate information clearly and effectively.
- Experience in upselling products or services is an advantage.
- Proficiency in data entry with attention to detail for accurate record keeping.
- Excellent phone etiquette and interpersonal skills for engaging with customers positively.
- Ability to analyse customer needs and provide tailored solutions accordingly.
- Discretion at all times
- Attention to detail when cleaning
- Proactive in your work approach
If you are passionate about providing outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity!
Pay: £12,200.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Newcastle upon Tyne NE4 7JD: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
