Job title: Assistant Manager — Independent Coffee Shop
Company: Hey Brew Espresso
Location: Selly Oak, Birmingham
Job type: Full-time, permanent
About us
Hey Brew Espresso is an independent coffee shop and brunch kitchen in Selly Oak, coming up to four years old. We serve speciality coffee, house bagels and all-day brunch to a largely student community, and we're known for being a genuinely friendly place to spend time.
The role
We're looking for an Assistant Manager to take day-to-day responsibility for the running of the shop. This is a senior position with real autonomy — you will lead the team, manage the operation and be accountable for how the business performs, working directly with the owner.
Key responsibilities
- Managing daily operations, including opening and closing procedures, cash handling and banking
- Building and managing the staff rota to an agreed labour budget
- Leading, training and developing a team of baristas and kitchen staff
- Stock control, ordering, supplier management and waste reduction
- Maintaining coffee quality standards, including dialling in and consistency across the team
- Ensuring full compliance with food safety and health and safety legislation, including record keeping and EHO readiness
- Recruiting and onboarding part-time team members
- Handling customer feedback and resolving complaints
- Reviewing weekly and monthly performance data with the owner, including revenue, labour and margin
Requirements
- Demonstrable experience leading a team in a hospitality environment
- Experience running shifts and maintaining service standards
- Confident on espresso, with a genuine interest in speciality coffee
- Comfortable working with commercial data — gross profit, labour percentages, stock control
- Strong interpersonal skills, with a calm and patient management style
- Level 2 Food Safety certification (or willingness to obtain — we will fund this)
- Right to work in the UK
Desirable
- Previous experience as an assistant manager or general manager
- Barista training or coffee qualifications
- Experience with EPOS systems and stock management software
What we offer
- Job title: Assistant Manager — Independent Coffee Shop
Company: Hey Brew Espresso
Location: Selly Oak, Birmingham
Job type: Full-time, permanent
About us
Hey Brew Espresso is an independent coffee shop and brunch kitchen in Selly Oak, coming up to four years old. We serve speciality coffee, house bagels and all-day brunch to a largely student community, and we're known for being a genuinely friendly place to spend time.
The role
We're looking for an Assistant Manager to take day-to-day responsibility for the running of the shop. This is a senior position with real autonomy — you will lead the team, manage the operation and be accountable for how the business performs, working directly with the owner.
Key responsibilities
- Managing daily operations, including opening and closing procedures, cash handling and banking
- Building and managing the staff rota to an agreed labour budget
- Leading, training and developing a team of baristas and kitchen staff
- Stock control, ordering, supplier management and waste reduction
- Maintaining coffee quality standards, including dialling in and consistency across the team
- Ensuring full compliance with food safety and health and safety legislation, including record keeping and EHO readiness
- Recruiting and onboarding part-time team members
- Handling customer feedback and resolving complaints
- Reviewing weekly and monthly performance data with the owner, including revenue, labour and margin
Requirements
- Demonstrable experience leading a team in a hospitality environment
- Experience running shifts and maintaining service standards
- Confident on espresso, with a genuine interest in speciality coffee
- Comfortable working with commercial data — gross profit, labour percentages, stock control
- Strong interpersonal skills, with a calm and patient management style
- Level 2 Food Safety certification (or willingness to obtain — we will fund this)
- Right to work in the UK
Desirable
- Previous experience as an assistant manager or general manager
- Barista training or coffee qualifications
- Experience with EPOS systems and stock management software
What we offer
- £28,000- £30,000 per annum
- 40 hours per week over 5 days, day shifts only
- Rota published two weeks in advance
- 28 days holiday including bank holidays
- Paid breaks, meals on shift, and funded training
- Workplace pension
- Genuine autonomy — this is a role where you run the shop, not one where you check in about running it
- Progression opportunities as the business grows
- 40 hours per week over 5 days, day shifts only
- Rota published two weeks in advance
- 28 days holiday including bank holidays
- Paid breaks, meals on shift, and funded training
- Workplace pension
- Genuine autonomy — this is a role where you run the shop, not one where you check in about running it
- Progression opportunities as the business grows
Job Type: Full-time
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Discounted or free food
Experience:
- Management: 1 year (preferred)
- Coffee: 1 year (required)
- Bar management: 1 year (preferred)
Work Location: In person
