We're a fast-growing digital and creative agency based in Bristol with international clients.
We're looking for an executive to join our Email & CRM team as we expand our clients in both this team and the wider digital marketing team.
About Fanatic
We are a creative digital agency with in-house Design, Development and Digital Marketing teams. We’re expanding rapidly, and it would be great to find someone who wants to develop while we develop the business and the team. We are a very fun and social team, with plenty of events throughout the year. We believe a good work-life balance is key.
Fanatic has an established digital marketing team, delivering SEO, CRO, paid media, email, content creation, organic social services, and digital marketing consultancy to a diverse set of clients. We work within finance, e-commerce, recruitment, health, events, restaurants, and more at a local, national, and international level. We have a team with a diverse skill set, including content creation, marketing data analysis, SEO, CRO, paid media and technical optimisation skills, among others.
Our Culture
We are an independent, owner-managed team who all care about high-quality production and marketing performance. We are driven by the creative satisfaction of a great project delivered and the rapport built with the resulting happy client.
Our culture is about balancing processes with individual talent. People are rewarded for being accountable for delivering great work while being supported by clear processes that are there to support without getting in the way.
With such a diverse range of in-house services, we give people great freedom to explore their roles and shape where they want to go with their careers. A good fit means Fanatic should also represent the right choice as a vehicle for your next step, so we are always interested in where people want to go and believe in them to get there.
What we offer
- Extra day holiday per year of employment up to 33 days
- Annual pay reviews based on performance
- Perkbox with regular monthly recognitions given to the team
- 3 whole team social events per year
- An active Social Committee that organises smaller team events such as go- karting, pottery, chocolate making, lido visits etc.
- Health Care package (GP access and Employee Help lines)
- Monthly wellbeing walks
- Cycle to work + Office snacks + beers on a Friday
The Role
- Salary: £28,000 - £33,000
- Location: Blended working (A minimum of 3 days at Courage House, 3 Ashman's Road, Bristol, BS3 2EZ)
- Contract: Full Time / Permanent
What we are looking for
We are looking for a talented and data-driven Email & CRM Marketing Executive to join our growing marketing team. In this role, you will support our email marketing programme and CRM strategy, driving customer engagement, retention, and revenue through targeted, personalised communications. You will work closely with the wider marketing, ecommerce, and data teams to plan, build, and optimise campaigns across the full customer lifecycle, reporting directly to the the Email & CRM Manager.
Responsibilities
- Plan, build, and deploy email marketing campaigns — including newsletters, promotional sends, automated flows, and transactional emails
- Manage and optimise the CRM platform (Dotdigital or Klaviyo preferred), ensuring data integrity and best-practice segmentation
- Develop and maintain automated customer journeys, including welcome series, abandoned cart, post-purchase, win-back, and re-engagement flows
- Own the email marketing calendar, coordinating with stakeholders to align sends with trading and campaign priorities
- Conduct A/B and multivariate tests on subject lines, content, send times, and audience segments to continuously improve performance
- Monitor, analyse, and report on key email metrics (open rate, click rate, conversion rate, revenue, unsubscribe rate) with actionable insights
- Manage list hygiene, audience segmentation, and data suppression to maintain deliverability and compliance
- Ensure all email activity is compliant with GDPR and CAN-SPAM regulations
- Collaborate with designers and copywriters to brief and produce on-brand, compelling email creative
- Support the wider CRM strategy, including SMS, push notifications, and loyalty programme communications where relevant
- Stay up to date with email marketing trends, platform updates, and industry best practice
Skills
Essential:
- Proven experience in an email marketing or CRM or digital marketing role
- Strong understanding of segmentation, personalisation, and lifecycle marketing
- Comfortable working with data — able to build segments, interpret reports, and translate results into clear recommendations
- Basic image editing / design skills in Canva or an alternative tool
- Solid understanding of GDPR requirements in relation to email marketing
- Excellent attention to detail with strong proofing skills
- Organised self-starter with the ability to manage multiple campaigns simultaneously
- Good communications skills with both internal and external stakeholders
Desirable:
- Hands-on experience with Dotdigital, Klaviyo and Hubspot (or a comparable ESP/CRM platform such as Mailchimp or Salesforce Marketing Cloud)
- Experience with Dotdigital's EasyEditor or Klaviyo's Flow builder
- Familiarity with integrating CRM platforms with ecommerce systems (e.g. Shopify, Woocommerce)
- Experience using analytics and reporting platforms such as Google Analytics 4 and Looker Studio
- A/B testing methodology and statistical significance awareness
- Knowledge of HTML/CSS for basic email template editing is advantageous
We very much look forward to meeting you, hearing about your experience and discussing if Fanatic could be a good next step for your career.
Pay: £28,000.00-£33,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexible schedule
- Flexitime
- Health & wellbeing programme
- Private medical insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in Bristol BS3
