4. Client Relationship Management:
o Maintain strong relationships with existing clients to ensure repeat business and
referrals.
o Act as a point of contact for client issues, resolving them promptly and
professionally.
o Conduct regular client reviews to ensure high satisfaction levels and identify
upselling opportunities.
5. Liaising with Suppliers, Shipping Lines, NVOCCs, and Carriers:
o Establish and maintain strong relationships with key logistics partners including
suppliers, shipping lines, NVOCCs, and carriers.
o Negotiate competitive rates and terms with carriers and ensure the availability of
transportation options to meet client demands.
o Monitor and coordinate with shipping lines and carriers to ensure timely and
efficient movement of goods.
o Stay updated on changes in shipping regulations, carrier capacities, and market
trends that may impact logistics operations.
o Resolve any issues related to shipments, delays, or disruptions in coordination
with carriers and suppliers.
6. Sales Strategy and Reporting:
o Analyse market trends, customer needs, and competitor activities to refine sales
strategies.
o Prepare regular reports on sales performance, lead generation, and market
feedback.
o Collaborate with the marketing team to align business development strategies
with campaigns and initiatives.
7. Cross-functional Collaboration:
o Work closely with the operations team to ensure smooth service delivery and
client satisfaction.
o Provide feedback to the product development team on customer needs and
market demands.
o Liaise with finance to ensure all contracts and agreements align with company
policies.
