Working Hours:
Full-time, Monday to Friday, with two Saturdays per month on a rota basis.
About Us
We are a fast-growing specialist cleaning company providing end-of-tenancy cleaning, carpet cleaning, upholstery cleaning, and mattress cleaning services throughout London.
Our reputation is built on delivering exceptional results and outstanding customer service to landlords, tenants, estate agents, letting agents, and property management companies.
We are seeking a reliable, organised, and hands-on Field Operations Supervisor to oversee daily operations, maintain high-quality standards, and support our growing team.
The Role
This is a field-based operational role responsible for managing daily cleaning activities, conducting quality control inspections, coordinating cleaning teams, and ensuring every property is completed to the highest standard.
Key Responsibilities
- Conduct quality control inspections before, during, and after cleaning jobs.
- Visit multiple properties throughout London each day.
- Coordinate and manage daily schedules for cleaning teams.
- Ensure all jobs are completed to company standards and client requirements.
- Carry out carpet, upholstery, and mattress cleaning when required.
- Collect and return keys for properties.
- Support cleaning teams on-site where necessary.
- Train and mentor cleaning operatives to improve quality and efficiency.
- Resolve operational issues and customer concerns professionally.
- Liaise with landlords, tenants, estate agents, and property managers.
- Monitor staff performance, punctuality, and presentation.
- Ensure all health and safety procedures are followed.
- Manage cleaning equipment, stock levels, and supplies.
- Report operational issues and recommendations to management.
Candidate Requirements
Essential:
- Previous experience within the cleaning industry.
- Experience supervising or leading a team.
- Full UK driving licence.
- Strong organisational and time-management skills.
- Excellent communication and customer service skills.
- High attention to detail.
- Ability to work independently and make decisions on-site.
- Professional and positive attitude.
Desirable:
- Experience in end-of-tenancy cleaning.
- Carpet cleaning experience.
- Upholstery and mattress cleaning experience.
- Experience working with estate agents and property management companies.
What Success Looks Like
- Consistently high cleaning standards across all jobs.
- Positive customer feedback and reviews.
- Low complaint and re-clean rates.
- Efficient scheduling and smooth daily operations.
- Well-supported and motivated cleaning teams.
- Excellent presentation and professionalism when representing the company.
Why Join Us?
This is an excellent opportunity to join a growing business and play a key role in maintaining operational excellence. You will have the opportunity to make a real impact, develop your leadership skills, and grow with the company as we continue to expand.
Pay: £35,000.00 per year
Benefits:
- Private medical insurance
Work Location: In person
