Overview
Front of house Co-ordinator.
Location: Crawley Business Centre, Stephenson way, Three Bridges Crawley
Hours: Part-time 20 hours per week
Option 1: Tuesday, Wednesday & Thursday 9am-4pm
Option 2: Monday & Friday 0900-1400 Tues, Weds, Thurs, 1200-1700
About the role
Are you the kind of person who walks into a room and immediately makes people
feel welcome?
Do you thrive in an environment that holds a new challenge every day?
If so, this could be the role for you!
We are excited to announce a rare opportunity has arisen to join the growing team
at Crawley Business Centre. We are looking for a proactive, approachable and
enthusiastic receptionist/ front of house co-ordinator to lead and maintain our
welcoming well-managed business centre.
This isn't your typical "sit behind a reception desk and answer the phone" job.
This is a varied role which goes beyond traditional reception duties. You will be
responsible for the day-to-day running of the reception and front-of-house areas,
supporting our tenants, managing meeting room bookings, monitoring the
building and communal areas, coordinating contractors and assisting the Facilities
property coordinator and the Property Manager with the smooth operation of the
centre.
In short – you're the person who helps make sure everything works.
What will you actually be doing?
You'll be the first person our tenants, visitors, clients and contractors see, so we're
looking for someone who is naturally friendly, approachable and professional.
You'll:
- Welcome visitors and make them feel at home.
- Answer calls and deal with general enquiries.
- Manage visitor sign-ins and ensure visitors are correctly registered.
- Help people find where they need to go.
- Be a friendly and reliable point of contact for our tenants.
- Build great relationships with the businesses based at the centre.
Looking after our tenants
Our tenants are at the heart of everything we do, you’ll become the person they
will come to when they need help. That could be anything from:
"Can you help me book the meeting room?" to "There's something wrong with the
door." Or "Do you know when the contractor is coming?"
You'll deal with what you can, find the answer where you can't, and make sure the
Property Manager knows about anything important.
Keep the building running smoothly
You'll regularly keep an eye on:
- Reception and the entrance
- Breakout areas
- Meeting rooms
- Communal areas
- Kitchen and toilets
- Corridors
- External areas
- Car-Park
- Health & Safety
- Compliance
You'll spot things that need attention and arrange for them to be dealt with.
You'll also work with cleaners, contractors and other providers, making sure jobs
are completed and you’ll be responsible for ensuring standards are maintained.
Becoming the car park detective
Yes, this is actually part of the job! Our car park needs to work fairly for everyone,
so you'll keep an eye on how it's being used.
You'll monitor things such as:
- Vehicles being left on site for long periods
- Cars being left over weekends
- Unauthorised parking
- Vehicles being used for long-term or holiday storage
You won't need a clipboard, camera and a high-vis jacket... but you will need to
be confident having polite conversations when the rules aren't being followed!
Help us with continuous improvements
We'd also love someone who can bring a bit of creativity to the role.
You may get involved in:
- Tenant communications
- Centre events
- Social media
- Marketing ideas
- Tenant engagement
- Creating notices and promotional material
The Person
We're not necessarily looking for someone with years of reception experience.
We're looking for the right person.
The ideal candidate will be someone who takes pride in their work and in the
appearance and operation of the building.
You will need to be comfortable walking around the centre, identifying issues and
taking ownership of getting them reported or resolved. This isn't a role where you
simply sit behind a reception desk waiting for visitors.
We are looking for someone who is:
- Professional
- Friendly and approachable
- Proactive
- Organised
- Reliable
- Confident
- Practical and hands-on
- A good communicator
- Able to use initiative
- Comfortable working independently
Most importantly, you will be someone who genuinely enjoys helping people and
keeping things running smoothly.
We’d love to hear from you..
Pay: £12.80-£13.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
