We are currently forward planning for future roles that may become available as a Mobile Customer Host. If you are successful in your application, you will be placed in our Talent Bank for up to six months. If a suitable opportunity becomes available during that time, you may be offered a role.
Positions may be available as Static or Relief roles, on either a full-time or part-time basis. Static roles offer a consistent shift pattern, giving you visibility of your shifts for the full year. Relief roles provide flexibility, with weekly rosters issued one week before the shift.
Role Details
- You will be working an average of 35 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Shifts will take place between 05:30 am and 22:30 pm.
- Locations: this role requires you to cover multiple stations within the South 2 Area, including: Shenfield, Billericay, Wickford, Southminster Branch line, Rayleigh, Hockley, Rochford, Prittlewell and Southend Victoria
- You will need a Full UK drivers licence and hold less than 6 points as this role will require you to travel between out stations via our company car.
- You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
- Applicants must be over 18 years of age
- Employment is subject to Right to Work and DBS checks, and where applicable, a medical assessment
- Starting salary £28,439 per annum, rising to £30,508 after 12 months of service
Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
As a Station Care Team Member, you will work collaboratively with station teams and mobile colleagues to deliver a safe, reliable, and exceptional passenger experience.
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Provide passenger assistance to enhance customer experience and address queries
- Make clear announcements using mobile PA systems from platforms
- Providing support to mobility/ visually impaired customers, who may need to hold your arm or lean on you for guidance and assisting them when boarding or alighting from the train. This includes the deployment of ramps and use of the station wheelchair.
- Offer support during service disruptions for safety and comfort
- Perform station upkeep duties, including changing displays, litter picking, and winterisation duties.
- Support train dispatching and undertake other general station duties as needed.
- Report identified station faults, crime and vandalism in accordance with Company procedures.
- Handling and transporting lost property within your area of operation to hub stations in line with company procedures and local instructions.
- Conducting security checks as required.
What we are looking for
- Have a friendly, approachable demeanor with the ability to communicate effectively
- Are calm under pressure, able to think on their feet, and able to handle various situations
- Possess a “can-do” attitude and enjoy working as part of a team
- Take pride in providing top-notch customer service and passionate in ensuring customer safety
- Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
- Have familiarity using new technology such as smartphones to assist customers.
What’s in it for you?
- Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
- International Adventures: After 12 months, unlock discounted international travel for you and your family.
- Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
- Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
- Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
- Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
- Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
- Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 4th September 2026
*Please note vacancies can close earlier due to high influx of candidate applications*
At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
- Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
- Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
- Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.
Ready to Bring Your G A Game?
Want to make a difference working for the railway?
Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.
Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.
No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.
