About the Role
Polos Mail Ltd operates within mail management, business support services, document handling, postal operations, and administrative service delivery.
We are seeking a Mail Services Manager to oversee mail operations, coordinate document distribution workflows, support service quality, and ensure efficient day-to-day operational performance. This role is ideal for a professional with experience in mail services, business operations, logistics coordination, facilities management, or administrative services.
Why Join Us?
Professional Business Environment
Work within a modern Bradford-based organisation supporting business mail and document services.
Mid-Level Management Role
Lead mail operations, workflow coordination, and service improvement initiatives.
Career Growth
Develop your expertise across operational leadership, service management, and business support.
Meaningful Business Impact
Help improve operational efficiency, service quality, and customer satisfaction.
Key Responsibilities
- Manage daily mail services and document handling operations
- Coordinate incoming and outgoing correspondence and internal distribution
- Supervise operational workflows and maintain service standards
- Monitor performance, service quality, and operational efficiency
- Prepare operational reports, workflow updates, and service documentation
- Coordinate with clients, suppliers, couriers, and internal departments
- Support process improvements and resource planning
- Ensure compliance with company procedures and operational policies
What We Are Looking For
Experience
- Experience in mail services, facilities operations, business support, logistics coordination, administrative services, or service delivery
- Previous supervisory or team leadership experience is preferred
- Experience managing operational workflows and service teams is an advantage
Skills
- Mail operations management
- Workflow coordination
- Team leadership
- Service delivery
- Client communication
- Reporting and documentation
- Strong organisational and problem-solving skills
Education
- Bachelor's degree in Business Administration, Operations Management, Logistics, Management, or a related field is preferred
- Professional certifications in operations management, facilities management, project management, or leadership are an advantage
Pay: £44,000.00-£60,000.00 per year
Benefits:
- Company events
- Company pension
- Employee mentoring programme
- Private medical insurance
Work Location: In person
