Job Overview
Are you passionate about fitness, enjoy helping people and thrive in a fast-paced environment?
We're looking for an enthusiastic, reliable and motivated Gym Assistant to join our team at Snap Fitness Ashford. This is an excellent opportunity for someone who enjoys delivering outstanding customer service whilst working in a modern 24/7 gym.
As the face of the club, you'll play a vital role in creating an exceptional experience for every member who walks through our doors.
About the Role
You'll be responsible for supporting the day-to-day operation of the club while delivering exceptional customer service, maintaining high presentation standards and helping grow our membership community.
No two days are the same. One moment you'll be welcoming members, the next you'll be conducting a club tour, helping with member enquiries, supporting sales activity or ensuring the club looks its very best.
What You'll Be Doing
Member Experience
- Deliver exceptional customer service to every member and visitor.
- Welcome members with a friendly and professional attitude.
- Build positive relationships with members.
- Resolve member enquiries efficiently.
- Escalate issues when required.
- Create a welcoming, inclusive club atmosphere.
Membership Sales
- Conduct club tours for prospective members.
- Promote memberships, personal training and club services.
- Generate new membership leads.
- Follow up enquiries using company systems.
- Support membership retention initiatives.
- Promote referral programmes and member campaigns.
Reception & Administration
- Answer telephone and email enquiries professionally.
- Process memberships, freezes, transfers and cancellations.
- Maintain accurate member records.
- Manage bookings, appointments and inductions.
- Complete administrative tasks accurately and on time.
- Use company systems efficiently.
Club Presentation
- Maintain exceptional cleanliness throughout the club.
- Complete daily cleaning and presentation checks.
- Keep reception and communal areas tidy.
- Ensure marketing displays remain up to date.
- Report maintenance issues promptly.
Health & Safety
- Follow all Health & Safety procedures.
- Report hazards, accidents and near misses.
- Support compliance audits.
- Participate in mandatory training.
- Help maintain a safe environment for members and colleagues.
Marketing & Community Engagement
- Support local marketing campaigns.
- Attend community events where required.
- Help promote club offers and events.
- Assist with open days and membership drives.
Club Operations
- Support the smooth day-to-day running of the gym.
- Assist with opening and closing procedures.
- Support club events and member engagement activities.
- Monitor standards throughout every shift.
- Work closely with the management team to achieve club targets.
What We're Looking For
We're looking for someone who:
- Has excellent customer service skills.
- Is friendly, confident and approachable.
- Is passionate about health and fitness.
- Can work independently and use their initiative.
- Is reliable, organised and punctual.
- Has strong communication skills.
- Enjoys working as part of a team.
- Takes pride in maintaining high standards.
- Is comfortable using computer systems and learning new software.
Previous experience in a gym, leisure or customer service environment is desirable but not essential. We'll provide full training for the right person.
Desirable Qualifications
- Level 2 Gym Instructor (desirable but not essential)
- Emergency First Aid at Work (desirable)
- Customer service experience
- Sales experience (advantageous)
What You'll Receive
- Complimentary Snap Fitness membership.
- Ongoing training and development.
- Opportunities to progress within the business.
- Supportive and friendly team environment.
- Staff discounts and company benefits.
- The opportunity to build a career within one of the UK's fastest-growing fitness brands.
Pay: £12,400.00 per year
Benefits:
- Employee discount
- Gym membership
Work Location: In person
