Field Care Support Officer / Care Assessor
First4Homecare Ltd
Location: Gloucester, with travel to service users’ homes across Gloucester, Cheltenham and surrounding areas
Job type: Full-time, permanent
Hours: 37.5 hours per week
Salary: £27,300 to 28,000 per year
Driving licence and access to a vehicle required
Help us support great carers and deliver excellent care
First4Homecare is looking for a caring, organised and confident Field Care Support Officer / Care Assessor to join our domiciliary care team.
This is a varied, hands-on role combining approximately 20–25 office-based hours each week with work in the community. Your remaining hours will include client assessments and reviews, care-worker supervisions, competency observations, quality checks and planned care calls.
The role is ideal for an experienced Care Assistant, Senior Care Assistant or similar care professional who would like to take the next step in their career.
You do not need to be an experienced manager. We are looking for someone with good care experience, sound judgement, strong IT skills and the potential to learn and develop with the business.
What you will do
You will work closely with the Care Coordinator and management team to support care staff and help maintain safe, responsive and person-centred care.
Your responsibilities will include:
- Completing initial client assessments and reassessments.
- Undertaking scheduled client reviews in their homes.
- Identifying and reporting changes in clients’ needs, risks or circumstances.
- Supporting the preparation and updating of care plans and risk assessments.
- Completing care-worker supervisions, spot checks and competency observations.
- Assessing practical competencies, including medication and moving and handling, once appropriately trained and authorised.
- Providing carers with practical guidance, coaching and supportive feedback.
- Helping new carers settle into their roles through introductions, observations and field support.
- Monitoring care delivery and checking that care records are accurate and complete.
- Supporting the Care Coordinator with information from the field and following up agreed actions.
- Communicating professionally with clients, relatives, carers and healthcare professionals.
- Undertaking planned care calls as part of your normal working week.
- Reporting safeguarding, medication, quality or service concerns promptly to the appropriate manager.
- Maintaining accurate records using Microsoft 365 and the Company’s digital care and rostering systems.
- Participating in training, team meetings, supervision and service-improvement activities.
What the role does NOT involve
This is a supportive field and assessment role. It is NOT a Deputy Manager position.
You will not normally be responsible for:
- Leading safeguarding investigations.
- Conducting formal disciplinary or capability proceedings.
- Managing the care rota.
- Owning or being primarily responsible for capacity tracking.
- Making decisions outside your level of authority.
You will be expected to recognise concerns, record the relevant facts and escalate them promptly to the Care Coordinator, Deputy Manager or Registered Manager.
About you
You will be someone who enjoys supporting both clients and care staff and is comfortable dividing your time between office work, field visits and care delivery.
Essential requirements
- Experience of providing care in a domiciliary, community, residential or similar adult social care setting.
- A caring, respectful and person-centred approach.
- Confidence communicating with clients, relatives and care staff.
- Ability to observe care practice and provide constructive, supportive feedback.
- Good organisation and record-keeping skills.
- Good IT skills and confidence using Microsoft Office applications, email and digital systems.
- Willingness to learn new care-management and rostering systems.
- Ability to work independently while recognising when matters must be escalated.
- Flexibility to undertake office duties, community visits and planned care calls.
- A full UK driving licence and access to a suitable vehicle.
- Right to work in the UK.
- Willingness to complete an enhanced DBS check.
Desirable requirements
- Level 2 or Level 3 qualification in Adult Care, Health and Social Care, or equivalent.
- Previous experience as a Senior Care Assistant, Care Supervisor, Care Assessor or Team Leader.
- Experience completing client reviews, assessments, spot checks or staff supervisions.
- Knowledge of care planning, risk assessment and medication practice.
- Experience using digital care-recording or rostering systems.
Applications are also welcomed from experienced carers who have the right values and potential but have not previously held a formal supervisory position. Training and support will be provided to help the successful candidate develop in the role.
What we offer
- A full-time, permanent role combining office and community-based work.
- A clear development opportunity for an experienced care professional.
- Structured induction, training and ongoing support.
- Opportunities to develop skills in client assessment, care quality, staff competency and care coordination.
- Company pension.
- Paid mileage for authorised business travel.
- Paid annual leave entitlement.
- DBS and training arrangements.
- Career progression opportunities
- A friendly, supportive team environment.
- The opportunity to grow with an expanding care provider.
Working pattern
The role will normally include:
- Approximately 20–25 office-based hours each week.
- Client assessments, reviews, supervisions and competency checks in the community.
- Planned care calls as part of the contracted working week.
- Some flexibility to meet the needs of clients and the service.
- Any evening, weekend, bank holiday or on-call requirements.
About First4Homecare
First4Homecare provides domiciliary care and support to people in their own homes. We are committed to delivering safe, reliable and person-centred care while creating a supportive environment in which our care staff can learn, develop and provide their best work.This role is central to maintaining strong relationships with our clients and giving carers the practical support they need in the field.
How to apply
Please apply through Indeed with your current CV and a short explanation of:
- your experience in adult social care;
- any experience completing assessments, client reviews, supervisions or competencies; and
- why you are interested in developing into a field-based support and assessment role.
First4Homecare is committed to equality of opportunity and welcomes applications from suitably qualified candidates from all backgrounds.
Any offer of employment will be subject to satisfactory references, proof of the right to work in the UK, an enhanced DBS check and completion of the Company’s safer-recruitment requirements.
Pay: £27,300.00-£28,000.00 per year
Benefits:
- Company events
- Company pension
- Sick pay
Application question(s):
- Do you need sponsorship to work in the UK? Unfortunately we do not offer this.
- Please tell us about any experience completing assessments, client reviews, supervisions or competencies
- Please tell us why you are interested in developing into a field-based support and assessment role?
- What is your postcode please?
- Please tell us more about your previous experience in adult social care
Licence/Certification:
- Driving Licence and access to your own vehicle for work? (required)
Work Location: On the road
