Job Ref: PRO1206
Branch: Mercure Exeter Southgate Hotel Spa
Location: Mercure Exeter Southgate Hotel Spa, Exeter
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 23/07/2026
Closing date: 23/08/2026
This is an exciting opportunity for a detail-oriented and customer-focused individual to ensure the smooth running of the hotel during the night while maintaining excellent service standards.
We are searching for an engaging and resourceful Night Auditor to join our team. Our Night Auditor will play a crucial role in ensuring the success Night operations at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail.
- Conduct nightly audits of hotel revenue and financial transactions.
- Reconcile daily income, prepare end-of-day financial reports, and correct discrepancies.
- Check guests in and out during the night shift, ensuring all guest services are delivered to a high standard.
- Monitor and ensure the safety and security of the property overnight.
- Respond to guest queries and resolve any issues that arise during the night.
- Communicate effectively with day shift team to ensure seamless operations.
- Maintain accurate records of guest accounts and financial transactions.
- Prepare for the upcoming day’s arrivals and special requests.
- Previous experience in a front desk or auditing role in hospitality is preferred.
- Strong numerical and analytical skills.
- Excellent attention to detail and organizational skills.
- Ability to work independently during overnight hours.
- Knowledge of hotel management systems is a plus.
- Strong communication and interpersonal skills.
- Professional appearance and behaviour.
- Competitive salary and overnight shift allowance.
- Opportunities for internal career development.
- Meals provided during shifts.
- Uniform provided.
- Employee discounts on stays, dining, and other services.
- Access to learning and development resources.
- Supportive team environment in a reputable hotel brand.
At Mercure Exeter Southgate Hotel Spa, we believe every day should bring new opportunities to learn, grow and make a difference.
Located in the heart of one of England's most vibrant historic cities, our hotel is fast-paced, welcoming and full of opportunity. Every day we welcome guests from around the world, and every day our team works together to deliver exceptional hospitality and unforgettable experiences.
Whether you're launching your hospitality career or taking the next step, you'll be part of a supportive team where your ideas are encouraged, your development is invested in and your contribution is recognised. With opportunities across multiple departments, there's always room to learn, progress and build your future.
Our city-centre hotel offers 156 stylish bedrooms, Gate House Restaurant, the Terrace Bar Lounge, a Health Club with swimming pool, gym and spa facilities, plus extensive meeting and event spaces. Welcoming both business and leisure guests throughout the year creates a vibrant environment where every day offers new experiences and opportunities to grow.
If you're someone who enjoys working with people, thrives in a dynamic environment and wants to be part of a team that takes pride in delivering exceptional guest experiences, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
