Salary: £26,650 per year
Reference: LDCUSTSERVPT
£26,650 FTE | 22.5 Hours per Week | Hybrid Working | Crewe | 12-Month Fixed-Term Contract
Flexible Working Pattern: Choose between 3 full days per week or 5 days at 4.5 hours per day.
Are you passionate about delivering exceptional customer service and supporting people when they need it most?
We are seeking a Customer Service Advisor to join a dynamic and supportive operations team within a well-established organisation committed to providing outstanding customer experiences.
This hybrid opportunity offers the flexibility of home and office working, alongside a work-life balance that suits your lifestyle, while giving you the chance to develop your skills in a fast-paced and rewarding environment.
As a Customer Service Advisor, you will play a key role in supporting customers through a variety of channels, ensuring every enquiry is handled efficiently, professionally, and with empathy.
- Accurately assess and process customer claims, ensuring compliance with company procedures and fraud prevention measures.
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Deliver exceptional customer service across multiple channels, including telephone, email, live chat, post, and social media.
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Maintain and update customer records accurately and efficiently.
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Handle sensitive and vulnerable customer situations with empathy, professionalism, and care.
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Support customers with policy closures and account-related enquiries.
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Promote and encourage the use of digital services to enhance the customer experience.
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Adhere to data protection regulations and promptly report any breaches or concerns.
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Achieve individual and team performance targets while maintaining high service standards.
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Collaborate with internal departments to resolve customer queries and continuously improve service delivery.
We are looking for someone who is:
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An excellent communicator with strong verbal and written communication skills.
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Customer-focused, compassionate, and solutions-oriented.
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Highly organised with excellent attention to detail.
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Able to work effectively both independently and as part of a team.
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Proficient in Microsoft Office and general administrative tasks.
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Comfortable working in a fast-paced environment with changing priorities.
- 22.5 hours per week with flexible working options.
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Choice of 3 full working days or 5 shorter days (4.5 hours per day).
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Competitive salary of £26,650 FTE, pro rata for part-time hours.
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Generous holiday allowance and benefits package.
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Annual bonus opportunity.
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Hybrid working arrangement.
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Supportive and collaborative team environment.
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Ongoing training and development opportunities.
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A rewarding role where you can make a genuine difference to customers.
If you're looking for a flexible part-time role where your customer service skills can truly make an impact, we'd love to hear from you.
Apply today and become part of a team that values integrity, collaboration, and exceptional customer service
Call Leanne 01270 589943 or send your CV to [email protected]
INDCOM
