Administrator – Service Desk
Location: Bromyard
Salary: £25,000 per annum
Job Type: Full-time
Join a company that truly makes a difference.
About us: At Britton Price Lifts, we specialise in delivering high‑quality lift solutions to the care sector—where safety, reliability, and exceptional service genuinely matter. We are proud of our strong reputation, loyal customer base, and the positive impact our work has every day.
The Role: Based at our Bromyard office, we are looking for a Service Desk Administrator to join our growing Service Desk team.
Our Service Desk Administrators play a key role in delivering professional, efficient customer service. You’ll be the first point of contact for customers, handling calls and emails, coordinating service activities, and ensuring engineer reports and quotes are processed accurately and on time.
If you enjoy providing excellent customer service, staying organised, and working as part of a supportive team, this could be the perfect role for you.
What you’ll be doing:
- Responding to customer emails in a shared inbox
- Handling incoming breakdown calls and dispatching engineers nationwide in a timely and efficient manner
- Booking service appointments and coordinating with client sites
- Uploading compliance documents to customer portals
- Keeping spreadsheets up to date with real-time data
- Preparing quotes for customers using engineer-provided information
- Supporting the wider team with additional admin tasks as required
What you'll bring:
Skills and experience:
- Previous experience in a fast paced customer service or call centre role is essential
- Confident communicator with excellent written and verbal skills
- Comfortable using MS Office (Excel, Outlook, Word etc.)
- Experience with Salesforce or similar CRM systems (desirable but not essential)
Personal qualities:
- Friendly and professional, with a can-do attitude
- Able to work well under pressure and manage multiple priorities
- Meticulous attention to detail
- Strong team player who builds positive relationships with colleagues and customers
Why join us?
- Competitive salary - £25,000 per annum
- 25 days annual leave plus bank holidays
- Private healthcare scheme
- Ongoing Training and development opportunities
- Access to our employee benefits app
- Supportive, close-knit team environment
- Early finish on Fridays (4:15pm!)
Working hours:
Monday to Thursday, 08:30 – 17:00
Friday, 08:30 – 16:15
If you’re looking for a role where your contribution is valued and you’re part of a business with real purpose—we’d love to hear from you.
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Experience:
- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
