A fantastic opportunity to join a leading Primary Care Network in Milton Keynes, looking to welcome a Clinical Administrator to our Kiln Farm based team.
Salary and Benefits
- £12.77 per hour
- An excellent NHS pension scheme
- 28 days annual leave, plus bank holidays & your birthday off
- NHS Discounts with a massive number of retailers (with a Bluelight card)
- Wellbeing resources available free to all staff
Shift Pattern - 37.5 hours per week
Conversations around flexible working and compressed hours are encouraged
We are seeking someone to work 37.5 hours per week, between the hours of 8:30am – 5:30pm, Monday – Friday.
Job Summary
To ensure that all incoming clinical and administrative correspondence is accurately coded and attached to the correct patient records within the clinical system. The post holder will support the smooth flow of information throughout the practice, maintaining high standards of accuracy, confidentiality, and data quality.
Key Responsibilities
- Review and process incoming clinical and administrative correspondence, including hospital letters, discharge summaries, pathology reports and other patient documentation, ensuring timely workflow to the appropriate clinician or team member
- Prioritise urgent clinical correspondence in accordance with practice policies and escalate any concerns or unidentified documents to the Workflow Lead or Practice Manager
- Analyse patient records and correspondence to accurately extract, code and record relevant clinical information, supporting the maintenance of complete and accurate patient records
- Contribute to patient record summarisation, document management and ongoing data quality initiatives, identifying and reporting duplicate records, misfiled correspondence or data discrepancies for correction
- Manage and monitor shared practice email inboxes, responding to or directing queries as appropriate
- Work collaboratively with reception, administrative and clinical teams to support effective information flow across the practice and continuously improve workflow processes
- Assist the Back Office team with other administrative duties as required
Confidentiality
- Maintain strict confidentiality regarding all patient and practice information
- Comply with GDPR, Data Protection legislation, NHS confidentiality requirements, and practice policies
About the Candidate
Attention to detail, a willingness to learn and a commitment to providing high-quality patient services are essential in this role.
If you’re passionate about making a positive impact on patients’ lives and are ready to contribute to a hardworking, collaborative administrative team, we encourage you to apply.
Essential Criteria
- Experience of clinical coding, document workflow, scanning or an equivalent administrative role within Primary Care
- Exceptional organisational skills with the ability to prioritise competing workloads and maintain a high level of accuracy
- Good literacy, keyboard and IT skills, including experience of clinical systems
- Good standard of education, including GCSE English and Mathematics (or equivalent)
- Understanding of confidentiality, data protection and information governance principles
- Excellent verbal and written communication skills
- Ability to work effectively as part of a team and meet deadlines
Desirable
- Experience working within a GP practice or NHS environment
- Knowledge of SystmOne
- Experience of document scanning and workflow management
- Understanding of medical terminology
Key Skills
- Organisation and time management
- Attention to detail and accuracy
- Ability to prioritise workload effectively
- Strong IT and data entry skills
- Professional, confidential and quality-focused approach to work
About Us
We are a forward thinking PCN in Milton Keynes, with a progressive and compassionate approach to primary care.
Working hand in hand with Watling Street Practice, Watling Street PCN supports our three practice sites in Stony Stratford, Shenley Church End and Great Holm, with a head office function based in Kiln Farm.
As home to multi-disciplined teams of GPs, Nurses, HCAs and administrative staff, we have a flexible and supportive attitude where we encourage you to grow in a safe environment.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Your Privacy
Please refer to our Job Applicant Privacy Policy for information on how we handle and protect your personal data: https://www.watlingstreetpractice.com/work-with-us
Pay: £12.77 per hour
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
Education:
- GCSE or equivalent (preferred)
Experience:
- clinical coding/document workflow or equivalent Primary Care: 1 year (preferred)
- GP practice or NHS environment: 1 year (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
