Receptionist & Activities Co-Ordinator
Working Hours: 10:00am – 6:00pm
Working Pattern: Monday – Friday
Department: Front of House & Resident Engagement
About Nirvana Care Group
At Nirvana Care Group, we are dedicated to delivering exceptional residential care in elegant, welcoming surroundings where residents can enjoy comfort, dignity and an enriched quality of life. We combine outstanding, person-centred care with genuine hospitality, creating a warm and vibrant community where residents, families and visitors feel valued, respected and supported.
We believe every interaction matters. From the moment someone walks through our doors, our commitment is to exceed expectations through professionalism, compassion and excellence. As the first point of contact for residents, families, visitors and healthcare professionals, our Receptionist & Activities Co-ordinator plays a vital role in creating this exceptional experience, providing a warm welcome, delivering outstanding customer service and helping to create meaningful moments that enhance the wellbeing and happiness of our residents every day.
The Opportunity
We are seeking an organised, personable, proactive and compassionate individual who is passionate about delivering exceptional service and creating memorable experiences. This unique dual-role combines professional front-of-house responsibilities with coordinating a varied programme of enriching activities, ensuring our residents enjoy a fulfilling and engaging lifestyle. As the welcoming face of our home, you will provide outstanding hospitality to residents, families, visitors and healthcare professionals, while contributing to an environment where kindness, dignity and excellence are at the heart of everything we do.
Key Responsibilities – Reception
· Provide a warm, professional welcome to residents, visitors and healthcare professionals.
· Answer and direct telephone calls professionally.
· Provide reception cover throughout the working day.
· Manage visitor sign-in procedures and maintain safeguarding protocols.
· Maintain a tidy, welcoming reception area.
· Prepare and serve a selection of complimentary hot and cold refreshments for visitors and guests.
· Handle incoming/outgoing post and deliveries.
· Deliver exceptional customer service at every interaction.
Key Responsibilities – Activities Co-ordination
· Coordinate a varied program of meaningful daily, weekly and seasonal activities.
· Encourage participation while respecting individual preferences and abilities.
· Promote residents' physical, emotional, cognitive and social wellbeing.
· Maintain activity records and ensure health and safety compliance.
Person Specification
· Friendly, approachable and highly organised.
· Excellent communication and interpersonal skills.
· Previous reception or front-of-house experience.
· Creative with a passion for enhancing residents' quality of life.
· Able to multitask in a busy environment.
· A genuine commitment to delivering exceptional customer service and caring for people.
What We Offer
· Supportive team environment.
· Ongoing training and development.
· Free lunch
· Career progression opportunities.
· Company pension
· Paid annual leave.
· Recognition and wellbeing initiatives
· Performance based bonus
Pay: £31,200.00-£37,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Work Location: In person
