Isleworth
Full Time
Posted 12/05/2026
About this role
Service Advisor
Location – Isleworth
£29,000 basic salary – plus commission
Work Schedule: Monday – Friday: 8.00am – 6.00pm with 1 hour for lunch & on a Saturday rota (1 in 3 on a rota basis) 8.00am -1.00pm.
Working within the team at our busy Toyota Centre, the successful candidate will be required to learn all aspects of the service reception. This role is very customer focused dealing with customers who visit the service department when they require work to be carried out on their vehicle, this may be for routine maintenance such as a service or MOT or due to the vehicle breaking down. The service department will deal with the booking of the vehicle and any repairs that are required; acting as the main point of contact for the customer during this process.
As a Service Advisor you will be required to welcome customers to the centre, complete telephone bookings, answer customer queries, administration duties and support the rest of the service team. You will need to be a proficient communicator who is happy dealing with people face to face and also by telephone.
Personal Skills
Extremely organised, with great attention to detail.
Flexible, proactive and hard-working
Strong people skills – you’re approachable and enjoy assisting colleagues
Curious, keen to learn and apply your learning in helping customers and colleagues
Thrive in a busy, high-pressure environment
Experience:
Good level of general education – at least GCSE English and Maths
IT skills (MS Word, PowerPoint and Excel)
Previous customer-focused work experience is advantageous, however no specific industry experience is required.
Driving Licence (preferred)
BENEFITS
30 days annual leave including bank holidays, increasing on tenure
Loyalty & Long Service Awards
Private Health Plan ( Simply Health)
Life Insurance (after qualifying period)
Car Leasing Scheme (after qualifying period)
Eyecare Vouchers
Discounts on car purchases / repairs / parts
Employee Assistance Programme
Ongoing training, both in-house and with the manufacturer
