Job Description:
London, Leicester Square
£32,600 - £36,700 Dependent on experience
Performance Bonus Exceptional Benefits
⏰ Hours: 40 per week, with shifts across 7 days between 6:30am and 11:30pm in line with store opening hours.
⭐ Why Join Us?
We care about the world and your future.Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As aMars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and were here to support you every step of the way.
About the Role
Ready to turn every visit into a wow moment? As aGuest Experience Supervisor at the world‑famousMM’S London Store, you’ll lead from the shop floor, delivering exceptional service and creating memorable guest experiences.
You’ll support and coach your team, ensure smooth day-to-day operations, and uphold brand, quality, and food safety standards — all while creating a fun, welcoming, and high-performing environment.
Working closely with management, you’ll help bring the magic of MM’S to life and ensure every guest leaves with a smile.
What will be your responsibilities?
- Drive sales by delivering exceptional guest experiences and championing a “guest comes first” culture in a fun, inclusive environment with a ‘One for All and All for Fun’ mentality
- Lead on the shop floor as MOD, managing guest flow, minimising wait times, ensuring safety, and handling guest and Associate queries
- Support and coach associates on hospitality, product knowledge, selling, and working closely with merchandisers for stock replenishment
- Maintain high visual and product standards, ensuring displays are accurate, fully stocked, and aligned with floor plans
- Bring the brand to life through in-store experiences (e.g., candy wall, sampling, personalisation), while supporting data capture and guest engagement initiatives
✅ What We’re Looking For
- Proven experience leading and inspiring a team in a customer-focused environment
- Strong leadership background within a fast-paced retail or hospitality setting
- Excellent organisational and planning skills, with the ability to prioritise and keep store operations running smoothly
- Confident working with a range of stakeholders, from team members to store leadership, to ensure clear communication and collaboration
- Proactive in driving sales, maintaining high operational standards, and delivering a fun, engaging, and consistently high-quality guest experience
What You Can Expect from Mars
- Work alongside130,000 Associates worldwide guided by our Five Principles
- Be part of apurpose-driven company shaping “the world we want tomorrow”
- Accessworld-class training development from day one
- Join a company with anindustry-leading salary and benefits package
