Energy Specialist – Customer Operations
Home Energy | Leicester | Office-Based
Help make energy simpler for our customers
At Home Energy, we believe energy should be straightforward, affordable and easy to understand.
Our customers rely on us to help them manage their accounts, understand their bills and find solutions when things don't go to plan. That's where our Energy Specialists come in.
We're looking for people who enjoy helping others, solving problems and taking pride in doing a job well. Whether you already have experience in customer service or you're looking for a new challenge, we'll provide the training and support you need to succeed.
About the Role
As an Energy Specialist, you'll be the first point of contact for customers who need our help.
You'll support customers with a wide range of enquiries, from billing and payments to meter readings, account updates and energy usage questions. Every day is different, and you'll play an important role in making sure customers receive clear, accurate and friendly support.
This is more than just answering calls. You'll investigate issues, find solutions and work with colleagues across the business to deliver the best possible outcome for our customers.
What You'll Be Doing
- Speaking with customers by phone, email and written correspondence
- Helping customers understand their bills, payments and energy usage
- Investigating account queries and resolving issues
- Taking ownership of customer cases from start to finish
- Updating customer records accurately and efficiently
- Working closely with colleagues across different departments
- Following industry regulations and company procedures
- Delivering excellent customer service on every interaction
What We're Looking For
We're interested in people who:
- Enjoy helping customers and making a positive difference
- Communicate clearly and confidently
- Have strong attention to detail
- Can stay organised and manage their workload effectively
- Take responsibility for their work and follow tasks through to completion
- Remain professional and calm when dealing with challenging situations
- Are willing to learn and develop new skills
Experience That Would Be Useful
Previous experience in any of the following areas would be beneficial:
- Customer service
- Contact centres
- Administration
- Energy or utilities
- Telecommunications
- Financial services
- Other regulated industries
Don't worry if you haven't worked in energy before. Full training will be provided.
Why Join Home Energy?
At Home Energy, we're committed to creating an environment where people can learn, grow and build rewarding careers.
We offer:
- Full training and ongoing development
- Supportive management and coaching
- Opportunities for career progression
- A friendly and collaborative working environment
- The chance to make a genuine difference for our customers
How to Apply
If you're enthusiastic, customer-focused and ready to start a rewarding career in the energy industry, we'd love to hear from you.
Please submit your CV along with a short cover letter telling us:
- Why you're interested in the role
- A time you helped solve a problem for a customer, colleague or employer
We value attitude, reliability and a willingness to learn just as much as experience.
Pay: £26,500.00-£28,000.00 per year
Application question(s):
- Have you read the job description in full?
- Please note that your application will not be considered without human written cover letter. Applications without Cover letter or with cover letters written by AI will be automatically rejected. Have you submitted cover letter to your application?
Work authorisation:
- United Kingdom (required)
Work Location: In person
