Job Title: Credit Controller
Location: 9 Princes Drive, Kenilworth, CV8 2FD
Working Pattern: Monday to Friday 9.00am to 5.00pm on-site only
Salary: £28,000 - £30,000 per annum depending on experience
Reports to: Finance Manager / Finance Director
Closing Date: 31 August 2026
Role Overview
Ground Up Property Services are looking for an experienced and proactive Credit Controller to join our finance team and take responsibility for managing customer accounts, reducing aged debt, and ensuring timely collection of outstanding balances. The successful candidate will have strong credit control experience, excellent communication skills, and the ability to build effective relationships with customers and internal colleagues while maintaining accurate records within Xero and Eworks.
Key Responsibilities
· Manage the credit control process, ensuring customer balances are collected promptly and in line with agreed payment terms.
· Monitor aged debtor reports, identify overdue accounts, and take appropriate action to reduce outstanding debt.
· Contact customers by telephone and email to chase overdue invoices and resolve payment queries professionally.
· Maintain accurate customer account records within Xero and Eworks, including notes, payment promises, remittance details, and query updates.
· Allocate customer receipts accurately and support reconciliation of customer accounts.
· Investigate and resolve invoice disputes, working closely with Key Account Managers and senior management to ensure queries are addressed quickly and effectively.
· Prepare regular aged debt reports and provide clear updates to management on collection activity, risks, and progress.
· Support the issue of statements, reminder letters, and escalation notices where required.
· Assist with credit checks, new customer account set-up, and review of existing customer credit limits where appropriate.
· Work closely with the wider finance team to support month-end reporting and accurate debtor information.
Other
· Carry out ad hoc tasks and projects as may be required.
· You may be required to work outside normal office hours to meet KPIs, targets, or delivery requirements.
Experience and Qualifications
· Minimum of three years’ experience in a Credit Controller, Sales Ledger, Accounts Receivable, or similar finance role.
· Strong hands-on experience using Xero accounting software is highly desirable.
· Proven experience managing aged debt, chasing overdue invoices, and resolving customer payment queries.
· Good understanding of sales ledger processes, customer account reconciliations, invoice allocation, and payment terms.
· Experience preparing debtor reports and providing updates to finance management.
· Strong Microsoft Excel skills and confidence working with financial data.
· Knowledge of the facilities/property management sector would be advantageous but is not essential.
Required Software Skills
· Strong working knowledge of Xero, including customer accounts, invoice allocation, payment posting, and debtor reporting.
· Experience using Eworks or similar operational/job management systems to support invoice queries and customer account resolution.
· Confident user of Microsoft Excel, including sorting and filtering data, basic formulas, reconciliations, and maintaining debtor trackers.
· Competent using Microsoft Outlook and Teams for customer communication, internal follow-up, and query management.
· Ability to learn and use finance, reporting, and customer management systems accurately and efficiently.
Skills and Personal Attributes
· Confident and professional communication skills, with the ability to discuss payment matters clearly and tactfully.
· Persistent, resilient, and comfortable following up overdue accounts while maintaining positive customer relationships.
· High level of accuracy and attention to detail when maintaining customer account records.
· Excellent organisational skills with the ability to manage deadlines, prioritise workload, and follow through on agreed actions.
· Proactive, reliable, and able to work independently as well as part of a team.
· Discreet and professional when handling confidential financial and customer information.
What We Offer
· A key finance role with responsibility for improving cash collection and debtor management.
· Opportunity to work closely with customers, operational teams, and finance management.
· Supportive working environment within a professional finance team.
· Competitive salary, aligned to experience.
· Annual salary review.
· Employer pension contributions via Nest.
Job Type: Full-time
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
