Job Description
West Base Electronics Ltd is an Electrical Wholesaler & Trade Supplier based in South Ruislip, Middlesex.
We are currently looking for a Customer Service agent to join our growing team.
Ensure an efficient and responsive service is delivered throughout all sales channels.
Plan, Implement and Report: Automated responses within our customer service software to deliver an efficient yet customer focused service, whilst ensuring the company is fair and profitable.
Customer Satisfaction is key to our business; the following skills are required.
- Advanced verbal and written English is required.
- Competent understanding of email rules and automations, including automated replies
- Process planning and implementation, through to delivery
- Reporting and Summarising
Responsibilities:
- Resolving customer queries via email, mail and social media
- Categorising email requests
- Managing and Reporting of automated responses
- Suggesting revised processes and workflows to improve Customer Experience
- Oversee Customer Returns
- Identify patterns and trends and instigate and lead on improvements of the service.
- Lead Customer Service team to maximise productivity, efficiencies and effectiveness.
- Continual improvement and analysis/reporting to achieve excellent customer service SLA's
- Responsible for ensuring that team adhere to company policies and procedures
- Produce weekly / monthly reports to keep the business informed on all customer issues
Key Skills:
- Awareness of current Online sales
- Excellent English language skills - Written and Verbal
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Excellent communication skills - Verbal
- Ability to summarise and categorise requests
- Technical knowledge in regard to email rules, automations and reporting
- Ability to work in a team
- Organisational skills - ability to manage & report priorities
- Attention to detail
Experience working in an Online/Retail environment is an advantage
Benefits:
- Bonus scheme
- Free parking
- Casual dress
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Store discount
Work Location: In person
