Applying for this role means you have read and understood this advert and any associated links.
This campaign is to recruit to a waitlist for permanent opportunities as they arise. We will be offering roles on an ongoing basis over the next year.
We will not consider sponsoring a visa or issuing a Certificate of Sponsorship for this role. We are unable to offer advice on any Visa and Immigration cases.
Due to the expected high response to these vacancies, we reserve the right to close this campaign once we have a suitable pool of applicants, which could be prior to the published application closing date.
Please note that candidates who are currently on our waitlist are not eligible to apply for this campaign.
Organisation - Security, Policing and Enforcement Directorate
Position Type – Full Time
Contract Type – Permanent
Salary: £37,224 (plus a non-consolidated shift allowance of up to 15%)
Location: You could be based anywhere in the Greater London area, depending on business requirements. This is not a hybrid role - this is a full uniformed role
The closing date for applications Is @ 23:59hrs Sun 16th August
Security, Policing and Enforcement Directorate (SPE) is responsible for shaping Transport for London’s (TfL) approach to safety, security, policing and enforcement across the transport network. The Directorate works to protect customers, colleagues and the wider London community by delivering enforcement, safeguarding and security services, while ensuring that regulations are applied fairly, consistently and proportionately. Through this work, SPE supports TfL’s purpose of moving London safely, inclusively and sustainably for everyone who lives in, works in or visits the city
SPE Operations provides a professional, highly visible compliance and enforcement service across the breadth of TfL services. As a Transport Support and Enforcement Officer (TSE) you will be providing a reassuring visible presence, enforcing the rules and the regulations of our services. As part of this role, you may carry out specific enforcement duties, for example carrying out vehicle checks or checking passengers’ tickets. The role works with security and enforcement teams across TfL, as well as alongside our policing partners, local authorities and other non-TfL enforcement teams, contributing to the delivery of a safe, secure and reliable transport network.
You will be the sort of person who welcomes a challenge, shows strong resilience and someone who can defuse potentially difficult situations. You will be confident, firm, assertive, empathetic, and use initiative and sound judgement, to make informed decisions. Most of all, you will be the sort of person who wants to make a real difference, contributing to making our network a safe environment for all our users.
This role has a varied shift pattern, which may include working weekends, nights, and bank holidays (rosters are always subject to change).
Please note that due to the nature of this role, you may encounter situations which involve violence and aggression either aimed at you, colleagues that you work with, or between members of the public. You may also encounter situations which raise safeguarding concerns (such as situations involving children and vulnerable adults) where you will be required to act in support of the individuals involved.
We encourage open communication about any challenges you face and have a well-established support system in place to assist you - including comprehensive training that includes trauma-informed practices and self-care strategies, access to our Employee Assistance Program (EAP) and a wide range of mental health support and wellbeing resources.
Enforcing the rules, regulations and legislation that relates to the use of our transport services, road network, premises and assets.
Work closely with a wide range of stakeholders, including other frontline colleagues, enforcement teams, the Metropolitan Police Service, City of London Police, the British Transport Police and other enforcement agencies including colleagues and partners from other (non TfL) transport services as well as Network Rail.
Able to role model Professional Standards and values, acting with honesty and integrity and embracing the TfL values. You will only do what is Proportionate, Lawful, Accountable, Necessary and Ethical (PLANE) in all situations
Skills Knowledge and Experience
Skills, Knowledge and Experience PDF – Please open
Application and Assessment Process
The recruitment process consists of three stages. You will need to pass each stage to progress onto the next:
Stage 1: Online Application form and screening questions
Stage 3: Assessment centre consisting of scenario and competency-based interview. Please note, you must pass the SBI to proceed to the Competency based Interview.
Please note it will take 10-14 days after the final assessment event to hear the outcome.
The tests will be sent out via panpowered.com (Talogy). You will have 7 days (168 hours) in which to complete from the date and time it was sent. If you have not received the email within 48 hours of applying (excluding weekends), please check your junk/spam emails. If you are unable to locate your invite, please contact the Recruitment Team on the contact details provided at the bottom of this job description.
No extensions will be granted, therefore If you are unable to complete your test within the 7 days, we would advise you to refrain from submitting your application at this time. If you do not complete the tests within 7 days of receiving the email, you will be automatically removed from the process.
Please note: If you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.
Please note it will take 10-14 days after the final assessment event to hear the outcome.
Attending an Assessment Centre
Please note: If you do not attend your scheduled assessment centre you will not be permitted to rebook another assessment. In addition, you are required to bring your proof or right to work to your assessment centre. Failure to bring these documents on the day will result in you being turned away and you will be withdrawn from the campaign. Full details of what you need to bring will be detailed in your interview confirmation.
Campaign Timetable
The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited. Dates for the Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available, please check again the following day. You are therefore encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.
This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.
Reasonable Adjustment Process
If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email which you will need to bring to your assessment. If you fail to bring this on the day your adjustments will not be granted, and you will be unable to re-book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the context of the role.
Please note: The online test is a timed test, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.
Notice of Cancellation
We require you to give a minimum of 48 hours’ notice of cancellation or re-schedule. Non-attendance at your Assessment Event may lead to your application being withdrawn.
Please note: There are only enough assessment slots for the number of candidates invited, therefore if you are unable to attend on your scheduled day, you will be placed on a waiting list in case a cancellation arises. We would therefore encourage you to check you can make an appointment before booking. Subsequent cancellation will lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.
Feedback
Due to the volume of applications, we are unable to provide any feedback.
You will complete 6 weeks classroom training which will aim to give you all the knowledge and skills required to begin your career as an Operations Officer.
Following your initial training you will work a variety of shifts across our network, where you will work alongside experienced officers, this will help you put your training into practice and further develop your skills and knowledge.
During training you will:
Annual leave will not be approved during your 6-week training period unless in exceptional or unforeseen circumstances.
Candidates who do not pass the training will have their offer of employment terminated. The probation period is six months. You will have continuous training over twelve months that you will need to meet the required standard
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
TfL Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
To be eligible for this vacancy
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Further information
Due to the expected high response rate, we reserve the right to close this campaign earlier than the published closing date once we have a suitable pool of applicants.
If at any time you need to speak to anyone within the Recruitment Team, then please contact us on 0203 005 1680 (local rate charges from all phones including mobiles) or email [email protected]
A DBS check is required and will be renewed every 3 years.
Candidates must successfully pass the Disclosure & Barring Service (DBS) check, employment referencing, advanced medical screening, and a drug & alcohol test. Failure to pass any of these will result in the offer of employment being withdrawn at any stage.
We will not consider sponsoring a visa or issuing a Certificate of Sponsorship for this role. We are unable to offer advice on any Visa and Immigration cases.
Equality and Diversity
We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantees an interview to any disabled candidate who meets all the essential criteria.
