We are seeking an experienced and commercially focused Operations Manager to oversee day-to-day business operations and support the continued growth and performance of the organisation.
This is a key management position with responsibility for operational delivery, team performance, process improvement and service standards. You will work closely with senior leadership to ensure business objectives are translated into clear priorities and delivered effectively.
The successful candidate will be a confident leader who combines strong people management skills with a practical, solutions-focused approach to operations.
Key Responsibilities
- Oversee daily operations and ensure consistent delivery against business objectives
- Lead, support and develop teams to achieve performance expectations
- Monitor operational KPIs, productivity and service standards
- Identify opportunities to improve processes, efficiency and overall performance
- Manage workloads, resources and operational priorities
- Support recruitment, onboarding, training and employee development
- Maintain high standards of customer and client service
- Address operational challenges and implement effective solutions
- Produce and review performance reports for senior management
- Support sales, customer acquisition and wider commercial objectives
- Ensure internal procedures and company standards are followed
- Contribute to business planning and growth initiatives
About You
We are looking for an Operations Manager who can demonstrate:
- Previous experience in operations, management or team leadership
- Strong organisational and prioritisation skills
- A proven ability to lead, coach and develop people
- Commercial awareness and a results-focused approach
- Confidence working with targets, KPIs and performance data
- Strong written and verbal communication skills
- The ability to identify problems and make sound decisions
- A proactive approach to improving processes and ways of working
- The ability to remain organised and effective in a fast-paced environment
Experience within sales, customer service, retail, hospitality, marketing or another performance-led environment may be advantageous.
What We Offer
- Competitive base salary
- Ongoing professional and leadership development
- Opportunities for career progression
- Supportive and collaborative working environment
- Company events and team activities
- 25 days paid holiday including bank holidays
This position offers the opportunity to take meaningful responsibility for people, performance and operational delivery while contributing to the wider development of the business.
Apply today to be considered for the Operations Manager position.
Pay: £46,000.00-£49,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
