Retail Sales Assistant – GreetVape
Location: 40 Liscard Cres, Wallasey, CH44 5TP
Job Type: Retail / Customer Service
Schedule: Flexible scheduling available
About the Role
We are looking for an energetic, friendly and customer-focused Retail Sales Assistant to join the GreetVape team in Wallasey.
As a key member of our retail team, you'll be responsible for delivering excellent customer service, supporting day-to-day store operations, helping customers find the right products, and contributing to the growth of the GreetVape brand.
This is more than a traditional retail sales role. Alongside serving customers and driving sales, you'll support in-store promotions, create engaging product displays, capture photo and video content, manage social media activity and help strengthen our brand both locally and online.
Key Responsibilities
Customer Service & Sales
- Provide friendly, personalised service to every customer.
- Advise customers on vape devices, e-liquids, CBD wellness products and accessories.
- Recommend suitable products based on individual customer needs.
- Process customer transactions accurately using the POS system.
- Handle customer enquiries, feedback and complaints in a professional manner.
- Follow and maintain compliance with UK vaping regulations, with training provided.
Store Operations & Visual Merchandising
- Maintain a clean, organised and well-presented retail environment.
- Keep products fully stocked and assist with stock replenishment and inventory management.
- Create attractive product displays and merchandising layouts.
- Ensure promotional materials and point-of-sale displays are up to date and visually appealing.
Store Marketing & Promotions
- Support the planning and execution of in-store marketing campaigns and promotional activities.
- Create engaging product displays designed to maximise customer interest and sales.
- Support new product launches and seasonal promotions.
- Assist with sampling days, customer engagement events and local marketing initiatives.
- Build positive relationships with nearby businesses and the local community.
- Support loyalty campaigns and customer retention activities.
- Identify opportunities to increase store footfall and improve the overall customer experience.
Social Media Management
- Create engaging photo and video content for TikTok, Instagram, Facebook and other social platforms.
- Manage daily social media activity, including posts, stories, reels and customer engagement.
- Promote products, offers, competitions and events across social media channels.
- Respond to customer messages and comments professionally.
- Capture in-store content featuring products, promotions and customer experiences.
- Monitor social media trends and contribute creative content ideas.
- Help grow GreetVape's online community and brand presence.
- Maintain a consistent and professional brand image across digital platforms.
Brand Ambassador
- Represent GreetVape professionally both in-store and online.
- Participate in brand activations, partnerships and community events.
- Encourage customer engagement through face-to-face interactions and digital channels.
What We're Looking For
- Minimum 2 years of retail or customer service experience; vape industry experience is preferred.
- Excellent communication and customer service skills.
- Knowledge of vape products, CBD wellness and UK market trends is preferred.
- Experience creating social media content for a business or personal brand.
- Confidence using Instagram, Facebook, TikTok and other social media platforms.
- A creative eye for photography, video content and visual merchandising.
- Strong organisational and multitasking skills.
- Flexible availability, including evenings, weekends and holidays.
- A positive attitude, reliability and willingness to learn.
- Comfortable representing the GreetVape brand both in-store and online.
Benefits
- Personalised Staff Prices: Exclusive employee discounts.
- Training & Growth: 6-week structured training programme with ongoing development.
- Free Parking: Dedicated personal parking space.
- Performance Rewards: Monthly incentives and recognition programmes.
- Work-Life Balance: Birthday leave and flexible scheduling.
- Career Progression: Opportunities to progress into supervisory and management roles.
- Marketing Experience: Hands-on experience in retail marketing, visual merchandising and social media management.
Why Join GreetVape?
At GreetVape, you'll play an important role in more than just day-to-day retail sales. You'll help create engaging customer experiences, support promotional campaigns, build attractive store displays and contribute to our social media and marketing activities.
If you're passionate about retail, customer service, sales, creativity, social media and customer engagement, this is an exciting opportunity to develop a varied skill set while building a career with genuine progression opportunities.
Ready to Apply?
If you're enthusiastic, reliable and ready to become part of a growing retail brand, we'd love to hear from you.
Send your CV today and join the GreetVape team.
This position offers flexible scheduling options. If you're passionate about vaping, retail sales and providing exceptional customer service, we encourage you to apply.
Apply by submitting your CV to: [email protected]
Job Type: Zero hours contract
Benefits:
Application question(s):
- Do you have CBD Health & Beauty Knowledge?
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 2 years (preferred)
- Customer service: 2 years (preferred)
- Vaping: 2 years (preferred)
Work Location: In person
