We are looking for an enthusiastic and reliable customer-focused individual to provide a welcoming reception and administrative service at a busy Community Clinic. The role involves greeting patients and visitors, handling enquiries, managing clinic communications, and supporting day‑to‑day administrative tasks.
The post holder will also play a key role in ensuring the smooth, safe, and efficient running of the clinic environment, including supporting facilities management, maintaining stock, and undertaking health and safety responsibilities such as acting as Fire Warden.
This is a varied role requiring excellent communication, organisational skills, and the ability to work independently while maintaining a professional and friendly approach at all times.
Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
Provide a professional and welcoming reception service, acting as the first point of contact for patients, visitors and staff.
Handle telephone and face‑to‑face enquiries efficiently, ensuring clear communication and excellent customer service at all times.
Undertake a range of administrative duties, including managing post, ordering supplies and maintaining accurate records.
Support the day‑to‑day running of the clinic, including, clinic checks, audits and use of Trust systems.
Liaise with clinical teams, external services and support departments to ensure smooth service delivery.
Report and log maintenance issues and assist with facilities-related tasks to maintain a safe and effective environment.
Take responsibility for health, safety and security within the clinic, including acting as Fire Marshal where required.
Work independently, prioritising workload and supporting colleagues.
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact
[email protected]